European Commission - Directorate General for Communications Networks, Content and Technology

12/04/2025 | News release | Distributed by Public on 12/04/2025 06:26

Commission opens antitrust investigation into Meta's new policy regarding AI providers' access to WhatsApp

The European Commission has opened a formal antitrust investigation to assess whether Meta's new policy on artificial intelligence (AI) providers' access to WhatsApp may breach EU competition rules.

AdobeStock © Cholticha Kranjumnong

Meta's new policy, announced in October 2025, prohibits AI providers from using a tool allowing businesses to communicate with customers via WhatsApp, the 'WhatsApp Business Solution', when AI is the primary service offered. Businesses may still use AI tools for ancillary or support functions, such as automated customer support offered via WhatsApp. The Commission is concerned that such new policy may prevent third party AI providers from offering their services through WhatsApp in the European Economic Area ('EEA').

Read more information in the full press release.

European Commission - Directorate General for Communications Networks, Content and Technology published this content on December 04, 2025, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on December 04, 2025 at 12:26 UTC. If you believe the information included in the content is inaccurate or outdated and requires editing or removal, please contact us at [email protected]