Government Office for Slovenians Abroad of the Republic of Slovenia

09/18/2026 | Press release | Distributed by Public on 09/18/2026 16:08

Call Centre 114: When you do not know who to contact, call 114

In the latest episode of the GOVSI Podcast, Head of Call Centre 114 Matjaž Florjanc Lukan presented the work of the centre, which over the past three years has become an important information point for anyone seeking reliable information about procedures, public services and rights related to the state.

Host Petra Prešeren Golob and guest Matjaž Florjanc Lukan. | Author Government Communication Office

Established after the 2023 floods, the centre today covers a wide range of topics, from long-term care and pension reform to identity documents, healthcare services and assistance during crisis situations. Since its establishment, it has handled around 43,000 calls, including more than 16,000 questions on long-term care in just over a year.

"We have become a bridge between the state and its citizens. We are not simply a one-way communication channel. We are a two-way channel," Florjanc Lukan said.

Advisers help callers find the right route to an answer, direct them to the competent institutions and, where necessary, assist them with applications. Feedback from citizens is also passed on to the relevant authorities and can contribute to improving procedures.

Call Centre 114 is available from Monday to Friday between 8 a.m. and 3 p.m. For calls from abroad, the number +386 1 478 50 00 is available.

Listen to or watch the full conversation in the latest episode of the GOVSI Podcast.

Government Office for Slovenians Abroad of the Republic of Slovenia published this content on September 18, 2026, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on September 18, 2026 at 22:08 UTC. If you believe the information included in the content is inaccurate or outdated and requires editing or removal, please contact us at [email protected]