This year, BNSF will observe the Christmas holiday on Wednesday, December 24, and Thursday, December 25, and the New Year's holiday on Wednesday, December 31, and Thursday, January 1, 2026.

BNSF will operate automotive trains over the holidays, and our automotive facilities will remain fully staffed and open for haulaway during normal scheduled hours. Connecting carriers who have reduced operations may cause delays on interline traffic. As a result, we anticipate some extending of our service schedules as we consolidate volumes to fill trains. We expect shipments arriving from Wednesday, December 24, through Saturday, January 3, 2026, may experience delays of 24 hours.

CUSTOMER SUPPORT
For interactive tracing 365 days a year, please use BNSF's Tracing web tool by logging into the BNSF Customer Portal with your username and password and selecting Trace on the Home page. If you have questions regarding a shipment(s), please utilize the Message Us feature on the BNSF Customer Portal (must be registered/logged in to access) or contact BNSF Customer Support at 1-888-428-2673.

Customer Support will maintain a limited staff on Christmas Eve and New Year's Eve until 6 p.m. Normal coverage will resume on the Friday following each holiday.

Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.