2025 Look Back: How EEI Members Served Customers, Workers, & Their Local Communities

2025 Look Back: How EEI Members Served Customers, Workers, & Their Local Communities

Featuring Customer Relief Programs, Hurricane Response, Data Centers' Fair Share Agreements, Apprenticeships, & More

WASHINGTON (December 22, 2025) - The investor-owned member electric companies of the Edison Electric Institute (EEI) play a critical role in powering the lives of nearly 250 million Americans each day. Throughout 2025, EEI's member companies showcased how they are working for their communities by helping to lower costs, supporting the nation's economic growth, strengthening the energy grid, and investing in the future.

See below for some of the ways EEI member companies have showcased their commitment to their communities and workforces. EEI also will be sharing these stories on our social channels as we count down to 2026-find them on X, Facebook, and LinkedIn.

Entergy - Data Center Drives Down Local Rates

• As more AI data centers connect to the grid, Entergy showcases how the projects it powers will create direct benefits not just for customers, but for residents of the states it serves for generations to come. See more here.

Duke Energy - Significant Progress Restoring the Grid After Hurricane Helene

• One year after Hurricane Helene devastated Asheville, N.C., Duke Energy highlights the significant progress made by its lineworkers to restrengthen the grid. See more here.

Exelon - Customer Relief Program Benefits Customers and Local Businesses

• Exelon's Customer Relief Fund helps low-income customers, which in turn benefits local businesses in its service territories, including Midnite Confections + Cupcakery in Baltimore, Md. See more here.

Puget Sound Energy - Apprenticeships Lead to Full-Time Employment

• Puget Sound Energy's Pathways to Apprenticeship series shares the different apprenticeships offered by the company, and features employees sharing their favorite parts of the job. See more here.

Pacific Gas & Electric - Customer Dollars Directly Contribute to Infrastructure Reliability

• Through their "Your Energy Dollars at Work" series, Pacific Gas & Electric highlights how customers' dollars directly contribute to infrastructure projects that keep the energy system safe, reliable, and climate-resilient. See more here.

Xcel Energy - Reliable Energy Powers Local Businesses Like Red Wings Shoes

• For more than a century, Xcel Energy's reliable, essential energy has powered the production of Red Wings Shoes' high-quality leather boots. See more here.

American Electric Power - Drones Help Power Reliability for Customers

• The integration of drone technology has transformed how AEP Ohio maintains the grid - helping to prevent and shorten outages, improving operational efficiency, and keeping its crews and communities safe. See more here.

Arizona Public Service - Employees Provide Live Bill Assistance During Phone Bank

• Arizona Public Service partnered with local media to host a live phone bank, where employees took customer calls, answered questions, and offered on-the-spot ways to save on energy bills. See more here.

Con Edison - Reliable Service Keeps a Favorite Local Business Running

• Mamitas, a local favorite in New York, depends on Con Edison's reliable energy service to keep its equipment running smoothly and its freezers cold, so it can produce its fan-favorite ice pops. See more here.

Ameren - Restoring Customer Power After a Tornado Event

• After a tornado hit Ameren's service territory earlier this year, impacting energy infrastructure and customer homes and businesses, the company deployed 1,900 workers to quickly and safely restore power. See more here.

Hawaiian Electric - Employees Are the Fabric of the Community

• Hawaiian Electric's employees make up the fabric of the community and its commitment to its customers-including Mikey Burke and Kaulana Anderson, who were personally impacted by the Lahaina fires. See more here.

ITC Transmission - Restoring Transmission Service After Severe Winter Weather

• After severe winter weather swept across Michigan and affected 23 transmission lines and 17 substations, ITC Transmission crews coordinated with local partners and worked around the clock to safely and quickly restore transmission service.

OG&E - A Career Journey in Energy, From Internship to Engineering

• Anne and Ayden share their OG&E career journeys from internships to full-time positions in engineering and operations. See more here.

Southern Company - Making Significant Investments to Meet Demand Growth

• Southern Company highlights the investments made in advanced technologies and renewable energy to meet the significant demand growth in its service territories. See more here.

NorthWestern Energy - Osprey Conservation Work Featured in Children's Book

• NorthWestern Energy Content Development Specialist Erin wrote Oliver the Osprey, a children's book that highlights the osprey conservation work NorthWestern Energy provides to help the company deliver a critical service and maintain reliability. See more here.