Billing support portal available for customers

QUANTICO, Va. - DCSA's Office of the Chief Financial Officer (OCFO) has officially deployed the Billing Support Portal, a new streamlined interface hosted on the secure DCSA Government Service Portal that enables DCSA's working capital fund (WCF) customers to review their key funding and billing details.

In March 2026, DCSA began deploying registration details to initial customers and is continuing to onboard customers for more seamless adoption.

Once customers are registered, the Billing Support Portal consolidates each customer's billing information and provides a comprehensive overview of funding details, including the total amount billed, current available funding, and remaining funding. The Portal also displays current funding agreements and open billing-related cases, offering customers a one-stop shop to submit invoice disputes and initiate general inquiries to the DCSA Billing Support Team. For the first time, customers now have access to an intuitive hub that enhances transparency, enabling real-time billing details.

In a coordinated effort leading up to the Portal's deployment, DCSA's OCFO launched the Billing and Collections Capability (BACC), an application within the Enterprise Service Desk (ESD) ServiceNow Platform to aggregate operational transaction data. If the Billing Support Portal is the customer's aerial view, BACC is its scaffolding to ensure data provided to partners is accurate and reliable.

BACC leverages automated processes for validation and bi-directional data uploading to and from the Defense Agencies Initiative (DAI) financial system, transforming DCSA's manual revenue recognition and revenue accrual processes. This proactive and unified funds management solution protects customers from risks of unprocessed fund backlogs, billing delays, and duplicated or outdated inputs from disparate financial dashboards and systems.

Releasing the first BACC rendition in November 2022, DCSA followed a steady, iterative release schedule to integrate more products, services, and populations. By May 2025, DCSA completed the BACC's full transition to ServiceNow by incorporating all Background Investigation data, joining the existing invoice data the OCFO team previously integrated for Continuous Vetting, Expedited Screening Protocol, and Investigative Service Provider services.

"BACC enables DCSA to automate several customer account management functions and leverages standardized and repeatable system-initiated communications that will include monthly account fund status notifications, burn-down rates, and customer notifications when funding concerns or delinquencies exist," said Adam Watson, chief of the Customer Accounts Management Branch within OCFO.

While BACC provides the foundational system that strengthens DCSA's WCF funding data integrity, the Portal's primary role is to offer customers a clear and navigable window into billing information organized by product and service. John Dingman, co-lead for the Billing Support Portal adds, "The Billing Support Portal empowers our partners with direct access to centralized billing information and heightened transparency for a straightforward, on-demand experience."

Once registered, customers can log in the DCSA Government Service Portal, select the Billing Support Portal from the "Services" drop-down menu, and begin exploring. For virtual tours of the available features, customers can select "Tours" from the menu.

The Billing Support Portal is one facet of a larger financial management modernization initiative to sustain DCSA's WCF mission area operations and equip customers with greater clarity and control over their financial landscape.

Moving forward, DCSA will continue to refine its billing processes. By maintaining ongoing partner engagement for regular feedback and continuous process re-engineering to ensure alignment to success factors, the Agency is committed to billing operations efficacy and customer satisfaction.