House Passes Schweikert’s Taxpayer Experience Improvement Act

FOR IMMEDIATE RELEASE
April 28, 2026

WASHINGTON, D.C. - Yesterday, the U.S. House of Representatives passed H.R. 7971, the Taxpayer Experience Improvement Act, legislation introduced by Congressman David Schweikert (AZ-01) to modernize IRS customer service and give taxpayers more information about their calls, returns and refunds.

The bill requires the IRS to post real-time information on its public website showing call volume, wait times and callback availability for major IRS phone lines. It also expands online taxpayer accounts so taxpayers can view returns, documents, notices and letters sent by the IRS or submitted to the IRS through a website or mobile application.

"Taxpayers should not have to spend an afternoon on hold just to find out whether the IRS received a document or when their refund is coming," said Rep. David Schweikert. "The technology already exists. If the IRS has your return, your refund or your records, you should be able to see what is happening. This bill makes the IRS show the wait times, offer better callback options and stop making taxpayers guess."

The bill would:

• Require the IRS to publish real-time call volume and wait-time information for applicable phone number extensions.
• Show how many callers are speaking with an IRS representative, how many are using an automated system and how many are waiting.
• Require the IRS to display the longest current wait time, estimated wait times and callback availability.
• Require monthly data on call lengths, wait times, disconnected calls, transfers and whether callers received the service they needed.
• Expand online accounts so taxpayers can view returns, documents, notices, letters, refund status and estimated refund dates.
• Allow taxpayers to respond to IRS notices and letters by uploading their response through a website or mobile application.
• State that by 2028, the IRS should offer a callback option for calls that go unanswered for more than 5 minutes.

"According to a government watchdog, roughly one-third of IRS information technology applications and over 20 percent of agency IT software are anywhere from 25 to over 60 years old," said Ways and Means Committee Chairman Jason Smith. "Taxpayers don't need technology that predates Americans landing on the moon. We have to make changes at the IRS to push that agency to modernize, to be more worthy of the taxpayers it serves and more responsive to their needs - whether it's tracking a tax refund, receiving a call back from the agency, or making a payment. Ways and Means Oversight Subcommittee Chairman Schweikert's Taxpayer Experience Improvement Act reflects his passion for deploying new technology to bring government into the modern era, and I appreciate his leadership on this issue."

Schweikert introduced the Taxpayer Experience Improvement Act with Rep. Don Beyer (D-VA). The bill now heads to the Senate.

Bill information can be found here