Boil water notice lifted

Update, Sunday, Sept. 28, 1:30 a.m.

The City of Lewisville has lifted a water boil notice that was issued early Friday morning, meaning that Lewisville's water supply is once again confirmed to be safe for consumption.

Water customers who were affected by the boil water notice are urged to flush their home or business water system. A list of recommended steps is attached.

State-mandated water quality test results received early Sunday morning showed that the water met or exceeded state and federal standards for water safety.

The boil water notice was initiated shortly after 1 p.m. Friday afternoon after water service and water pressure suddenly plummeted for a few hundred customers in central Lewisville earlier in the night. The cause was determined to be a 12-inch water main that had failed.

Lewisville's water system serves a city of more than 140,000 residents and has been recognized as a Superior Public Water System. By the American Public Works Association. The City's drinking water maintains its rating of Superior Public Water Supply, the highest rating given by the Texas Commission on Environmental Quality, by meeting and exceeding state and federal standards.

If you have questions concerning this matter, you may contact Aaron Russell, P.E., Jason Hunt, or the Public Services Department at 972.219.3510, 1100 N. Kealy Ave. Lewisville, TX 75057.

After a boil water notice is lifted, there are steps residents should take to ensure the safety of the water in their home.

• Flush all faucets: Run cold water at every tap in your house for at least 5 minutes. This includes sinks, tubs, and showers.
• Flush water heater: Run hot water from a faucet for 40 minutes.
• Discard old ice: Throw away any ice made while the boil water notice was in effect.
• Run an empty dishwasher cycle.
• Refrigerator water dispensers should be flushed according to manufacturer specifications.
• Flush automatic ice makers. Ice cubes should be emptied and run through a 24-hour cycle. Make three batches of ice and discard them.
• Run water softeners through a regeneration cycle.
• Get rid of water in humidifiers, CPAP machines, and other electric devices that collect water. Thoroughly clean all the machines before using them.
• Flush all toilets.

Boil Water Notice Rescinded document

Update, Friday, Sept. 26, 12:30 p.m.

Boil Water Notice

Due to a 12" line break, the Texas Commission on Environmental Quality has required the City of Lewisville (PWS TX0610004) public water system to notify all customers in the affected area to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc).

Link to boil water FAQs.

Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions).

To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.

In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes.

Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.

If you have questions concerning this matter, you may contact Aaron Russell, P.E., Jason Hunt, or the Public Services Department at 972.219.3510, 1100 N. Kealy Ave. Lewisville, TX 75057.

Update, Friday, Sept. 26, 5:45 a.m.

A major water main break has occurred near Holfords Prairie Road, off SH 121 Business and water service is currently unavailable to this area. Crews are on site working to repair the line. At this time, the estimated duration of the outage may be up to 24 hours; however, assessments are ongoing and updates will be provided as more information becomes available.

Crew will be bringing out water to the area shortly.

Boundaries for this affected area include:

• Bunker Hill Lane to the North
• Holfords Prairie Road to the East
• Red Hawk Road to the South
• West Hill Lane to the West

Map of the area: