Care in the safety and comfort of home helps improve patients’ experience

Why it matters

Home is more than just a place. It evokes a feeling of comfort, familiarity and belonging that a clinic or hospital room can't replicate.

The meaningful setting of home is why Glen, a HouseCalls nurse practitioner, feels so honored to deliver care to his patients. Glen knows when his patients feel more comfortable, they often share more about their lives and the state of their health and take more of a genuine interest in the visit.

The personalized care Glen is able to deliver in patients' homes - and the connection they can make during that time - is why he is regularly asked by his patients to perform the annual visit next year.

"What I like about my job is I get to visit our members in their home. I think it's a great privilege that they invite us into their home. It takes a lot of trust for them to open their doors and allow us to examine them and to be vulnerable."

Glen | HouseCalls nurse practitioner

A personal touch

Health care should always be personal. It should be convenient, tailored and holistic. Because HouseCalls visits take place in the home, meeting members where they are, our nurse practitioners can deliver quality, human-centered care.

From our experienced nurse practitioners to the personalized visits, our HouseCalls patients are receiving care in the safety and comfort of their homes.

¹ 2024 Optum HouseCalls survey