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10/20/2025 | Press release | Distributed by Public on 10/21/2025 13:41

DTS introduces new IT Service Desk hours

DTS introduces new IT Service Desk hours

By Emily Baute Email EmilyEmail Emily
2 minute read October 20, 2025 Share on facebook Share on Twitter Share on LinkedIn Share on Reddit Print StoryLike

UC Digital Technology Solutions is shifting the IT Service Desk hours to better serve UC students, faculty, and staff.

Starting Wednesday, Oct. 29, IT Service Desk standard operating hours will be Monday-Thursday, 7 a.m. to 7 p.m., and Friday, 7 a.m. to 5 p.m. The Service Desk will provide on-call support for major IT incidents and emergencies that could significantly impact university-wide services or operations outside standard hours, including weekends and university holidays.

Support ticket and call data from the last several years show peak demand for IT Service Desk support occurs weekdays between 8 a.m. and 5 p.m. By concentrating full-time staff during peak demand, DTS aims to reduce wait times and ensure more support requests reach a technician.

"We will continue to monitor support trends and feedback," said UC Vice President & Chief Digital Officer Bharath Prabhakaran. "Our goal is to make data-informed service delivery improvements that provide reliable, accessible, and responsive IT support for all members of the UC community."

For details and resources, visit the IT Service Desk Help Page or call 513-556-HELP (4357).

Tags

  • Student Experience
  • Digital Technology Solutions
  • Faculty Staff

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University of Cincinnati published this content on October 20, 2025, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on October 21, 2025 at 19:41 UTC. If you believe the information included in the content is inaccurate or outdated and requires editing or removal, please contact us at [email protected]