A Complete Guide to Virtual Care and the One Medical App

Discuss Common Conditions

Through the "Discuss Common Conditions" tool in our mobile app, you can get help with a number of common, non-urgent issues like seasonal allergies, skin issues (rashes, moles, acne), cold sores, colds & flus, COVID-19 symptoms, yeast infections, urinary tract infections, and other health concerns (like tick bites or pink eye). You can also request emergency contraception and/or contraception counseling and answer sexual health screening questions for STI testing.

How it works: Simply select the type of issue you're experiencing and answer a few questions about your symptoms. Our virtual medical team will then review your request and message you a treatment plan, including any next steps. Estimated response time from our medical team is approximately 4 hours.

Prescription Renewal

Out of refills? You can easily request refills for any current medications and add or change pharmacy locations. Some medications may require a physical exam or a discussion with your primary care provider, but many can be filled by our virtual team, saving you a trip to the office.

How it works: Simply select the prescription you'd like to refill and enter your preferred pharmacy. Submit your request and our virtual medical team will get back to you within 48 - 72 hours. Please note: controlled substances (such Adderall, Xanax, Ambien, etc.), will require input from your primary care provider before a refill is granted.

Urgent Video Chat

Request an Urgent Video Chat via our mobile app at any time (24/7 on-demand) to speak briefly with our virtual medical team about time-sensitive concerns - and potentially avoid expensive, time-consuming trips to the ER or Urgent Care.

Video Chat is best used for urgent concerns like minor injuries (sprains & strains, burns, cuts), sudden back pain, or fevers that could benefit from a quick consultation.

How it works: Click the Urgent Video Chat icon, describe what's going on, select your current location, and click "Request Video Chat". Your request will be routed to an appropriately licensed provider who will review your medical history and discuss your concern with you over a quick video call. Typical wait time to be connected with a provider is approximately 15 minutes.

Messages

Through the Messages icon, you can directly message your primary care provider or any provider you've recently had a scheduled visit with. You can also message the admin team for issues with your account, insurance, billing questions, and referrals. The medical team option allows you to communicate with the virtual team for non-urgent needs around your health, prescriptions, or lab results. You're also able to message our tech support team for any technical issues with the mobile app or website. Response times are typically between 24- 72 hours, but may vary based on the team you're contacting.

How it works: From the bottom navigation bar (mobile) or top navigation bar (web), select Messages to start a new message. Select the team you'd like to contact, draft your message (you can even include attachments on mobile), and send it off.