Delta’s new travel experiences: Your questions, answered

Delta's new travel experiences: Your questions, answered

Starting today, the way you shop for flights on Delta.com and on the Fly Delta app is changing, with new travel experiences that can be customized to your needs and preferences. Read more about what these new experiences mean for you - so you can be ready when they officially take off this fall.

Starting Oct. 1 (and available for purchase now on Delta.com and the Fly Delta app), Delta will service new travel experiences alongside refreshed products: Basic, Classic and Extra for Delta Main, and Classic and Extra for all products Delta Comfort and above.*

^{*Basic, Classic and Extra available on flights originating from U.S. and Canada.}

It's a new way for customers to shop for travel that fits their needs and preferences - while still enjoying the same value and elevated service they've come to expect with Delta. For more on what these changes might mean for you, read the Q & A below.

Q: Why is Delta announcing these experiences for purchase in May, but not flying them until October?

• A: This degree of change doesn't happen overnight and will take time for our operational teams to prepare to ensure they are fully able to deliver on the new experiences. We also want to ensure our customers have ample time before Oct. 1 to learn about the updates we are making and how they can choose to travel in the future.

Q: My trip is in November, but I purchased my ticket in April (i.e., prior to May 15). Will my experience change at all because of this shift?

• A: If you purchased a "Basic Economy" ticket (now "Delta Main Basic") or a non-refundable ticket (now "Classic") for your journey, you should expect no changes to your travel experience.
• If you purchased a "Refundable" experience for travel on or after Oct. 1 in a market where "Extra" was launched, you will automatically receive the "Extra" experience; there is no action you need to take. Please note that it may take some time for the new experience to be reflected in your My Trips account.

Q: Can I modify my selected experience (Basic, Classic or Extra) or product (Delta Main, Delta Comfort, Delta First, Delta Premium Select or Delta One) post-purchase?

• A: Experiences are not able to be modified post purchase. However, if you would like a different experience, you are able to cancel your itinerary and book a new one (subject to applicable fees and/or fare differences).
• You can choose to upgrade your product post purchase, and your experience will remain consistent across your journey. For example, if you are traveling in Delta Main Classic from ATL to LAX roundtrip but choose to upgrade your return flight to Delta First, then you will have a Delta First Classic ticket on your return flight.

Q: Will Basic, Classic and Extra experiences be offered on every route Delta flies? What about mixed-metal itineraries (i.e., international routes that include Delta metal for one leg of the journey and a partner airline plane - KLM, Air France, Korean Air, etc. - for another leg)?

• A: Our rebranded experiences ("Basic" and "Classic") will exist across the Delta system; however, "Basic" will be subject to availability.
  Our new "Extra" experience will be limited to itineraries originating in the U.S. and Canada, as well as select international markets.
• If "Extra" is not available in a given market, customers will see the legacy "Refundable" product in its place.

Q: How will the Basic, Classic and Extra experiences affect upgrade eligibility for Medallion Members?

• A: Your Medallion Status and product purchased (i.e., Delta Main, Delta Comfort, Delta First, Delta Premium Select or Delta One) remain the most significant factors when determining your upgrade eligibility.
• In instances where multiple Medallion Members have equivalent Status (Medallion and Million Miler) and purchased the same product, those who purchased an "Extra" experience will receive priority.

• Customer Experience