Philadelphia Launches Virtual Inspections App, Ushering in a New Era of Building Safety and Service Delivery

New technology improves customers' experience, enhances safety and increases efficiency

PHILADELPHIA, PA- October 22, 2025, The City of Philadelphia is embracing innovation in municipal service delivery with the launch of its Virtual Inspection Program, a bold step into the future of building safety and compliance. Powered by the brand-new Virtual Inspections Application (VIA), this initiative modernizes how the Department of Licenses and Inspections- Inspections, Safety and Compliance Division (L&I ISC) conducts certain inspections-offering a safe, efficient, and convenient alternative to traditional in-person visits.

Currently, contractors, permit holders, property owners, licensees and other customers can now conduct selected inspections remotely using just a smartphone or tablet, with real-time guidance from a Certified City of Philadelphia Building Inspector.

How the Virtual Inspection Process Works

1. Schedule an inspection via the City's eCLIPSE online portal or by calling 215-255-4040.
2. On the scheduled date, the customer connects with the inspector through their mobile device.
3. Using the device's camera, the customer follows the inspector's guidance to show specific areas of the property.
4. The inspector conducts a full review live and in real time-asking questions, documenting compliance, and ensuring code requirements are met.

What Can Be Inspected Virtually?

The VIA program is ideal for a wide range of residential and light commercial inspections, including:

• Water heater or furnace replacements
• Window and siding installations
• Moisture barrier checks
• Kitchen and basement remodels
• Roof and EZ deck inspections
• Electrical audit permits
• Curb traps
• And other minor interior inspections in occupied buildings

Why It Matters: The Benefits of Virtual Inspections

This program is not just a digital convenience; it's a strategic leap forward in customer service, public health, and sustainability:

• Safety First: Reduces exposure to illnesses by minimizing in-person contact
• Faster Service: Remote inspections mean more inspections completed per day
• Green Government: Fewer vehicles on the road = lower carbon emissions
• Customer Convenience: No need to take off work or wait around for inspectors

Born out of the COVID-19 pandemic's call for innovation, VIA is here to stay as a permanent fixture in the City's toolkit for better, smarter services.

Important Scheduling Information

• Virtual Inspections are already included in permit fees-no extra cost.
• All requests must be submitted by 8:00 a.m. for next-business-day scheduling.
• Inspections are available Monday through Friday.

To request a Virtual Inspection, visit eCLIPSE or call 215-255-4040.

The Department of Licenses & Inspections- Inspections Safety and Compliance Division (L&I ISC) enforces the City's codes for the safe and lawful construction and use of buildings. Our main goal is to build and sustain a safer Philadelphia. L&I ISC embraces best practices in technology and customer service. We enable the public to access information, secure required approvals, and comply with building safety requirements in a convenient, reliable, and transparent manner. L&I ISC achieves code compliance through collaboration, education, and effective enforcement measures that hold businesses, contractors, and property owners accountable.