Introducing ID Verification with CLEAR and Risk-Based Verification in Docusign

Identity fraud costs organizations an average of $7 million every year. But the real damage goes beyond dollars. Each incident erodes confidence-between businesses and customers, partners and suppliers, stakeholders and decision-makers. That erosion of trust slows negotiations, delays decisions, and in too many cases, derails deals that should have moved forward.

Now that most interactions happen online, identity challenges are only intensifying. The handshake across the table has been replaced by a click or tap on a screen. And while digital interactions bring speed and reach, they also create new openings for deception. Without the reassurance of face-to-face contact, businesses are left wondering: Is the person on the other side really who they say they are?

The natural instinct might be to pile on more security checks. But here's the catch: every extra hurdle risks creating friction for customers. And in high-stakes or highly regulated environments, too much friction can have its own cost-higher drop-off rates, slower sales cycles, and deals that never close.

The real challenge is balance: security strong enough to inspire trust paired with an experience smooth enough to keep business moving.

That's why Docusign is redefining how businesses securely commit to agreements. We've added two powerful enhancements to our Identify portfolio that help organizations verify identities without slowing down the signing experience: ID Verification with CLEAR and Risk-Based Verification.

These innovations are built on a simple premise: You should never have to choose between security and user experience.

ID verification with CLEAR: Trusted identity through familiar experiences

For those working in high-security, high-compliance environments, verifying identity isn't optional; it's essential. But it shouldn't feel like an unnecessary hassle to your customers.

Docusign is the first agreement management company to partner with CLEAR's secure identity platform, CLEAR1, giving Docusign's customers the benefit of high-assurance identity checks backed by CLEAR's trusted and familiar technology. With a network of over 33 million pre-verified users and over 220 million completed verifications, your US-based customers will have peace of mind without having to download extra apps or jump through technical hoops.

It's secure, familiar, and fully embedded within the Docusign eSignature and Maestro workflows, enabling your organization to:

• Always ensure the right person is completing or accessing the agreement: US-based customers can confirm their identity through CLEAR or secure Docusign alternatives like Liveness Detection or document capture, so there's never a concern around who's behind the signature.

• Build trust with customers and partners: Achieve peace of mind by leveraging a solution built by Docusign, one of America's most trusted companies, and CLEAR, a leader in the identity verification space.

• Provide your US customers with even more choice and flexibility in how they verify their identity and complete agreements: With the addition of this new verification method, we're expanding your and your customers' options without compromising security.

And best of all, you can deploy quickly, whether through pre-built integrations or APIs that plug directly into the systems you already use.

Smarter risk management and seamless experiences with Risk-Based Verification

No two customers are the same, and neither are the risks they present. Docusign's new Risk-Based Verification workflow allows organizations to automatically adjust identity verification methods to reflect each customer's unique risk score. Powered by our partnership with Socure, organizations can instantly and dynamically assign the right level of verification to suit a participant's risk profile, without creating unnecessary hurdles.

Instead of applying a single verification method to every customer (which often burdens the vast majority of low-risk, genuine users and opens gaps for high-risk ones), Risk-Based Verification helps you strike the right balance between trust and convenience:

• High-risk customers go through advanced checks, like Liveness Detection.

• Medium-risk customers are verified using verification methods appropriate to their profile, such as knowledge-based authentication (KBA).

• Low-risk customers enjoy an even faster experience with lighter-touch methods, like phone authentication.

By escalating the verification method only when risk demands it, your organization can commit to its agreements securely with an identity verification approach that is intelligent, adaptive, and aligned with your US customer base. Soon, you will also be able to customize what verification method to assign to specific risk profiles so you can tailor the verification experience to fit your business's exact needs.

Beyond agreement completion, Risk-Based Verification also provides you with detailed and actionable risk insights for each interaction, giving your teams the tools they need to detect fraud patterns, make smarter decisions, and access regulator-ready logs for anti-money laundering (AML), know your customer (KYC), and FINRA audits.

Currently in beta, Risk-Based Verification is slated to launch in the coming weeks and will initially only be available for US-based customers.

The future of digital commitment

Docusign and Entrust data show that 58% of global organizations are concerned that increasing identity fraud prevention will frustrate customers and increase abandonment rates. But with Risk-Based Verification and ID Verification with CLEAR, it's now easy to commit securely, confidently, and quickly, without sacrificing the intuitive user experience that Docusign is known for.

Through these latest innovations, Docusign customers are able to leverage balanced solutions that address this false dichotomy, enabling you and your customers to commit to agreements securely and efficiently, building trust and accelerating transactions.

Because when your customers trust the process, they're more willing to commit. And when they're more willing to commit, you're able to transact more with them, and move faster, smarter, and more securely, with every agreement.

Learn more about identity verification solutions from Docusign.

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