06/16/2025 | Press release | Distributed by Public on 06/16/2025 10:01
As digital technologies have become ever more embedded within mission-critical services and customer-facing channels, observability has been elevated into a strategic business requirement. Organizations can no longer rely on manually monitoring the performance and availability of their applications and infrastructure. They need a real-time, end-to-end view of IT systems' behavior and its direct impact on business outcomes, such as customer experience, conversions, and revenue. This is only possible with AI-powered business observability.
By integrating technical and business metrics and using AI to turn them into actionable insights, organizations can turn business observability from a "nice-to-have" to a critical enabler for operational excellence, customer satisfaction, and growth. With business observability and AI capabilities, organizations can unlock the full value of their cloud investments, identify risks before they escalate, and create seamless user experiences.
Many business leaders understand the importance of digital transformation but lack the full visibility needed to connect IT performance with business outcomes. The volume of telemetry data being generated by modern digital services and their users has simply gone beyond human ability to analyze and act upon. This disconnect can lead to unexpected downtime, reduced customer satisfaction, compliance risks, and lost revenue. For example:
For leaders, the critical challenge is clear: How do you transform the tsunami of telemetry data into actionable insights that can help to manage highly complex systems while ensuring business continuity, end-user satisfaction, and compliance with evolving standards? The answer lies in leveraging AI-driven business observability to foster effective collaboration across the organization.
Observability isn't just an IT function-it's a strategic necessity for modern organizations aiming to thrive in a cloud-driven world.
While cloud-based applications offer unparalleled scalability and flexibility, they also introduce challenges such as increased system interdependencies, short-lived containers, and unpredictable behaviors in distributed environments. Traditional IT monitoring approaches are unsuited to this modern cloud-native world.
Previously, organizations relied on siloed monitoring tools dedicated to a particular layer of the technology stack, such as networks, applications, databases, or infrastructure. These tools were time-consuming to use, relying on manual configuration and correlation of data from different tools to unlock actionable insights. As such, they fall short of delivering the comprehensive, full-stack context and real-time insights that IT teams need to predict and prevent issues effectively.
AI-powered business observability addresses this gap by collecting and analyzing data from multiple sources-combining customer behaviors, IT performance, and business intelligence into a single, cohesive view in real time. Whether it's optimizing customer experiences, enhancing security measures, meeting regulatory compliance, or maximizing operational efficiency, these approaches can empower organizations to proactively address challenges before they affect the bottom line.
Recognizing that business observability is a game-changer for modern digital enterprises leads to the discovery of actionable insights into both technical performance and business impact. By harnessing these insights, organizations can unlock business potential in numerous ways, including the following:
Deloitte and Dynatrace have partnered to revolutionize observability for organizations by addressing the complexities of hybrid and multi-cloud environments. Through the Dynatrace AI-powered observability platform, which integrates deep monitoring, AI-driven operations (AIOps), and security automation, organizations gain accurate insights and efficient infrastructure management. Deloitte complements this with its extensive cloud expertise, developing custom observability frameworks that promote resilience, reliability, and innovation.
The value of this partnership lies at the intersection of adjacent platforms, creating sophisticated solutions greater than the sum of their parts. As a leading global systems integrator, Deloitte builds on Dynatrace capabilities by seamlessly integrating with complementary technologies such as ServiceNow, AWS, and Red Hat. This synergy allows organizations to unlock unparalleled efficiencies, enhancing their ability to navigate and manage modern cloud-native ecosystems.
The collaboration also adeptly manages the vast data produced by cloud-native systems, using predictive AI, business analytics, and automation to optimize system performance, meet technical standards like ISO 27001 and DORA, and reduce carbon emissions. Together, Deloitte and Dynatrace simplify complexities, empower organizations with AI-driven insights, and transform data into actionable strategies for achieving sustainable success.
Download the Deloitte whitepaper, "Observability Solutioning: Driving observability to action," for a comprehensive guide on how to accelerate digital transformation and achieve better business outcomes through AI-powered observability.