Overdue debt and returns

You may be aware that we are focusing more on collecting overdue debt and returns.

Targeted campaign

We're continuing our targeted campaign aimed at customers with debt. This time, we're looking at clients who have been through our full billing cycle but have not yet responded. As part of our campaign, we'll be reaching out to them again.

Our approach

There will be 3 steps to our approach.

• We will begin by contacting the customer directly to resolve their debt and overdue returns. They can resolve the debt with full payment or by setting up an instalment arrangement.
• If there is no response, we will leave a message and ask the customer to return our call.
• If the customer does not respond, we will make 1 final attempt to contact them, but we will not leave another message.

If our attempts to make contact do not lead to a positive outcome, we may take the next steps.

• A visit to the customer to speak to them about their debt. Our Community Compliance team will be more visible in the community.
• A bank deduction when other collection options are not suitable. This allows us to recover the debt from the customer's bank account.

You can manage clients' payments and returns in myIR.

Manage payments and returns for subscribed clients

Related information is on these pages.

I'm unable to pay my tax debt

Apply for an instalment arrangement

Standard practice statement SPS 21/01 - Deduction notices (Tax technical)

Standard practice statement SPS 18/04 - Options for relief from tax debt (Tax technical)