05/08/2025 | Press release | Distributed by Public on 05/08/2025 06:07
New Approach to Fraud Detection
Bradesco, one of Latin America's largest banks, has overhauled its fraud prevention and digital banking systems using FICO® Platform. Serving more than 71 million customers, the bank now analyzes nearly 1 billion instant payments per month, reducing fraud-related disruptions while enabling real-time account openings. FICO Platform has strengthened security and improved the customer experience, making transactions efficient and account approvals seamless.
"Bradesco is more than a bank; we are a technology-driven financial institution that continuously evolves to meet customer needs," said MarcosMolina, corporate security manager at Bradesco. "Since 2019, we have been building on FICO Platform, integrating AI-powered decisioning and digital onboarding. Now we have expanded this to fraud protection, boosting agility, security and efficiency with every innovation."
Watch Bradesco tell their story on video
How AI Fraud Detection and Machine Learning Drive Results
As Bradesco's digital footprint expanded, transaction volumes surged. The bank needed to scale security without compromising the customer experience. Traditional fraud models struggled, frequently flagging legitimate transactions as suspicious. This forced customers to go through additional steps, such as calling the bank, verifying their identity, or confirming transactions manually-causing delays and frustration. Meanwhile, fraudsters adapted quickly, exploiting gaps in real-time monitoring.
To combat these challenges, Bradesco and FICO developed SAFER, an AI-powered fraud and compliance platform built on FICO Platform. SAFER processes up to 25 million PIX payments daily (Brazil's instant payment system) enabling real-time transfers, detecting and preventing fraud in real time. By automating decisioning and reducing manual reviews, Bradesco cut the number of transactions held for further review by 89%, boosting both security and efficiency.
"The sheer volume of transactions we process daily meant we needed more than just stronger fraud detection - we needed a smarter, faster, and more scalable solution," said Molina. "FICO helped us rethink our approach from the ground up, using AI and machine learning to stay ahead of fraudsters while ensuring a seamless experience for our customers. What we've built isn't just a solution for today, but a foundation for the future of digital banking."
Key achievements of Bradesco's transformation include:
A Decision-Driven Enterprise
Bradesco is evolving into a fully digital, decision-driven institution. By expanding its use of FICO Platform, the bank is integrating AI-driven credit risk modeling and real-time transaction monitoring to enhance security, efficiency, and customer experience. SAFER remains central to this transformation, initially focusing on fighting fraud, monitoring digital transactions, and enabling real-time account openings through digital channels. Looking ahead, Bradesco envisions SAFER as a foundation for developing a comprehensive, 360º view of its customers, strengthening protection measures, and advancing Know Your Customer (KYC), anti-corruption, and anti-money laundering protocols.
For its achievements, Bradesco won a 2025 FICO® Decision Industry Vanguard Award.
To see the full list of 2025 FICO Decision Awards winners, check out: https://www.fico.com/en/decisionawards
How FICO Helps to Prevent Fraud with AI and Decision Intelligence