Landwrap - May 2026

In this edition:

Kia ora. Welcome to this May edition of Landwrap.

A reminder also of what to do if you're impacted by a cyber-attack - contact us early.

It makes all the difference 0800 ONLINE (0800 665 463) or [email protected]

How LINZ is exploring AI

At the recent Survey and Spatial New Zealand AI workshop in Auckland, Head of Property Rights, Christina Sophocleous-Jones shared how LINZ is exploring artificial intelligence and what this could mean for its processing of survey transactions.

AI use is growing quickly across the public sector, and there is strong direction to use it responsibly. At LINZ, we are taking a deliberate approach, supported by clear governance, regular risk assessment, and a structured way of testing ideas before anything moves into production.

Christina talked through several initiatives already underway. These include the possibility to partially automate routine survey processing, building an AI-enabled knowledge portal for staff, and using AI to support contact centre work. One example showed how AI could significantly reduce the time needed for routine cadastral survey checks. Another demonstrated how staff can get faster, more consistent answers to complex survey questions, with experienced people still reviewing and making the final decisions.

A key message Christina gave at the workshop was that AI is there to support our people, not replace professional judgement. Human oversight remains essential.

There were good questions from the floor on the day. One asked whether surveyors would get access to the tools we are building? Christina shared that as a starting point we are looking to develop AI tools for internal use, with integration into Landonline a future possibility. We are still in discovery mode, and it will take some time to work through what safe, reliable production use would look like.

Another question asked whether it is risky to invest now, given how fast AI is evolving? Christina agreed that the tools are evolving quickly, but that LINZ has chosen to take control, build capability, and start learning early. We look forward to sharing more on our AI development in the coming months.

Please book an appointment in advance if you need to meet in person at a LINZ office

We are making changes to how we manage visitors to our offices in Wellington, Hamilton and Christchurch. LINZ offices no longer accept visitors who arrive without a pre-booked appointment.

If you need to meet one of our team in person at one of our offices, please book an appointment ahead of time so we know when to expect you.

Customer satisfaction with requisition process

What we are doing

We are undertaking a customer satisfaction survey for customers who have been requisitioned during the Dealing registration or Survey approval process.

The survey focuses on customers' experience of the requisition process, not on individual staff or the outcome.

Why this matters

The feedback we receive will help us to:

• understand how customers experience the requisition process
• identify what is working well
• identify opportunities to improve the process.

When the survey will run

We plan to run two surveys:

• one in May
• one in June

After the surveys end, we will review the results and consider whether we need to make any improvements. We may also look at how such surveys could be implemented as part of our business-as-usual processes.

Who will receive the survey

Each month, we will send the survey to customers who, in the previous month:

• had a Dealing or Survey requisitioned, and
• had their Dealing registered or Survey approved.

If you receive a survey, we would appreciate your support in completing it.

Reporting and closing the loop

We will share insights in Landwrap when the surveys conclude.

Ngāti Hāua Claims Settlement Act 2026 Registration Guideline 2026

The Registrar-General of Land has published the Ngāti Hāua Claims Settlement Act 2026 Registration Guideline 2026.

The guideline covers the title registration requirements of Ngāti Hāua Claims Settlement Act 2026. The provisions of the Act took effect on the settlement date, 9 April 2026.

The guideline is primarily for Toitū Te Whenua employees with delegated authority to exercise registration functions under the Land Transfer Act 2017 and covers registration requirements and memorial formats for instruments lodged to give effect to the settlement.

Ngāti Hāua Claims Settlement Act 2026 Registration Guideline 2026

When did you last try the Schedule/memorandum functionality in Landonline Survey?

If it's been a while since you last used the Schedule/memorandum in Landonline Survey, now's a great time to take another look.

You can create a Schedule/memorandum directly in survey capture, using data from your captured survey. You can add as many tables and rows as you need, and most situations are covered. Once complete, you simply click the 'Attach' button to attach it to your supporting documents.

Some of the benefits to you:

• Less manual entry - because the schedule/memorandum function draws from your captured data, it automatically populates the burdened land from your "shown" entry.
• Fewer errors - there are built in parcel and table validations. For example, if parcels aren't valid together, you would see a notification.
• One-click PDF download - easily download a PDF copy of the schedule/memorandum for your records.

Based on your feedback, we've also made a few changes since it was initially released - if you haven't used it recently, we recommend you give it a go!

Submit feedback on Landonline Survey functionality

Remember, you can send us feedback about Landonline functionality at any time via the Give feedback icon in Landonline Survey.

You can find this icon in Survey Capture, My Work, Plan Generation, and the main menu in all Landonline applications.

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