5 Unexpected and Unique Ways Companies Use Agentforce

From Accenture to Engine, companies across the world are using Agentforce for sensible tasks, like enabling sales teams and providing fast, accurate, 24/7 customer service. Some companies are, however, coloring outside the lines, finding creative uses for Agentforce in specialized industries. Come for the visual glue detectives; stay for the matchmaker for waste: Here are five cool ways companies are putting Agentforce to work.

Removery: A Clean Slate with Agentforce

Removery is the world leader in tattoo removal, and the company is using Agentforce to make customer service and support a little more ink-stinctive. Removery has deployed a round-the-clock AI agent to answer FAQs and help locate removal studios. By leveraging Agentforce, Removery aims to boost client conversion by 18%, further making its mark on the industry. It's even planning SMS agents to help customers book an appointment with just a text so customers can feel confident in their skin.

Bolton Adhesives: The Glue Guru

Bring those broken vases and snapped chair backs to Bolton Adhesives, and the company will fix you up with the right fixative. This is no cut-and-paste situation: Customers upload a photo of the item in question (or fragments thereof), and the Bison AI agent performs specialized image analysis. First, it identifies the material - wood, steel, glass, and so on. After the analysis, it fetches the right product recommendation from the Data 360 vector database, digging through a massive portfolio of 200+ products to surface exactly which glue will provide the perfect bond. The agent is live and operational in the Netherlands, and initial performance has achieved a 93% accuracy rate in product recommendations and an 85% case resolution rate. Talk about a bonding experience.

Good360: Help Is on the Way

In the wake of a disaster, getting the right supplies to the right place is a logistical puzzle. Good360 is a nonprofit organization on a mission to close the need gap, and the laborious matching process for thousands of truckloads of goods each year constrained the number of donations it was able to accept and distribute. Now, it will use Agentforce and Data 360 to instantly analyze donor, partner nonprofit, community, and logistics data to generate a curated list of top matches for each donation. It even recommends the nearest drop location to reduce fuel consumption, lowering the carbon footprint by up to 20%.

The Magnum Ice Cream Company: Keeping Things Cool

The Magnum Ice Cream Company is taking "chilling out" to a new level. As the world's largest ice cream business, it manages the biggest fleet of freezers on the planet - 3 million units. To keep things from melting down, the company is standardizing its retail execution on Agentforce 360, eliminating data silos and unlocking agentic use cases to manage this collection of frozen confections. It's a logistical scoop that keeps ice cream cold around the world.

Excess Materials Exchange: A Matchmaker for Waste

Excess Materials Exchange uses Agentforce to find the perfect match for surplus materials. The company's platform assigns each batch of scrap metal, textiles, plastics, and more a Product Passport that contains key data, documents, and certifications.

Agentforce turns each passport into an interactive AI assistant so buyers and sellers get instant answers, track bids, and close transactions faster, reducing manual time by up to 90% per transaction. Companies can turn their trash into treasure, ensuring materials find a good home in a secondary market rather than a landfill. Call it the ultimate "re-cycle" of life.

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