Scripps Health Once Again Recognized Among Fortune’s Top 100 US Employers

Scripps empowers its employees to develop new ideas to improve patient care and operational efficiencies. For example, it created a customized lean management approach called Value by Design to give front-line staff the power to call out challenges, as well as the tools and skills to implement solutions. This approach has evolved into the Scripps Management System, which uses a standardized method for employees to identify opportunities to deliver health care services more effectively.

It also implemented a Model Care approach to help employees rethink how they provide care from the patient's point of view. This brings together a multidisciplinary team of providers, who interview patients and families, review patient satisfaction scores and partner with colleagues whose work impacts the patient experience. This approach has led to improvements such as nurses spending more time with patients, lower noise levels in patient care areas and better readiness for patients' discharge from the hospital.

Scripps has also introduced Sprint Teams, which include front-line representatives from each of Scripps' five hospital campuses. These teams focus on a single problem and work collaboratively to implement changes within a year. Sprint Teams have fostered significant reductions in patient falls, infection rates and readmission rates at Scripps facilities.

According to Scripps' most recent employee engagement survey, Scripps ranked in the 88th percentile (or top 12%) for having adequate staffing, when benchmarked against health care organizations nationwide. It also ranked in the 84th percentile (or top 16%) nationally for providing fair pay and in the 82nd percentile (or top 18%) for equipping staff with the necessary tools and resources. A growing number of workers are choosing to stay at Scripps instead of leaving on their own for other opportunities, as Scripps' voluntary employee retention rate rose from 89% to 92% in the past year.

To be considered for the Fortune list, companies must have more than 1,000 US employees and be certified by Great Place to Work. This year's list is based on survey results from more than 1.3 million employees nationwide. Organizations are assessed on their efforts to create a great employee experience that cuts across job level, business unit, demographic group or geographic location. The list includes companies from various industries, such as retail, manufacturing, financial services, health care, real estate, information technology, hospitality, transportation and others.