AG Weiser secures $60 million multistate settlement with Family Dollar for overcharging customers

AG Weiser secures $60 million multistate settlement with Family Dollar for overcharging customers

Nov. 12, 2026 (DENVER) - - Attorney General Phil Weiser announced today a settlement with Family Dollar after an investigation found the company charged consumers more for products at the register than prices listed on shelves and in advertisements. The company has agreed to correct its business practices, pay back $43 million in restitution to eligible consumers across the country, and implement a discount program that will offer consumers $20 million in discounts on goods or services purchased at Family Dollar stores.

"When you go to the store, you deserve to know exactly how much you are paying for something," said Attorney General Weiser. "When you budget for groceries and anticipate paying a certain shelf price, only for that amount to change at the register, this can greatly affect a consumer. When a business does this, we will hold them accountable."

Family Dollar operates more than 7,000 stores across 48 states, including 84 locations in Colorado. Like all Colorado retailers, Family Dollar stores are inspected by the Colorado Department of Agriculture regularly to ensure pricing accuracy. Stores fail inspections when more than 2% of the shelf prices are different from the price at the register.

Beginning in 2023, regulators around the country conducted inspections at Family Dollar stores after consumers reported stores were not honoring prices and deals shown on the Family Dollar website, mobile app, or in-store shelves. These advertisements ranged from 30% off entire receipts to two-for-one deals on diapers, cheese, and other consumables. Internal documents show that Family Dollar was likely aware of the price differences and did nothing to address the issue.

In addition to amounts set to be paid to each individual state, the settlement also requires Family Dollar to:

• Implement a comprehensive price accuracy system.
• Obtain annual third-party price accuracy assessments.
• Certify the company's adherence to these practices annually in reports to states.
• Report incidents of price discrepancies.
• Post how a consumer can file a claim to receive monetary relief from this settlement clearly at all stores, on their website, and app.
• Offer a discount program at defendant's stores to be funded by $20 million of the settlement funds, bringing a 15% discount to all goods (excluding alcohol, tobacco, gift cards, and other prepaid cards).
• Pay $87,989 to the state of Colorado.

Previously, Attorney General Weiser settled with Dollar General and Walmart over similar issues with overcharging consumers.

Coloradans are encouraged to file a complaint with the attorney general's office at StopFraudColorado.gov (opens new tab) if they see any retailer posting prices on the shelf that differ from what they are charged at the register.

Read the Family Dollar settlement agreement (PDF).

Read the full complaint (PDF).

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Lawrence Pacheco
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(720) 508-6553 office
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