NUWA Robotics Legacy Product End of Life Plan

Yes. Your Kebbi will continue to work both before and after the EOL and EOS dates, with the following differences:

After the EOL date, we will continue to provide existing users with the following support:

1. Software support: During each product's software support period, we will provide necessary software updates and security patches to keep your robot running safely and reliably, and to maintain compatibility with peripheral devices.
2. Hardware warranty: During each product's hardware warranty period, we will continue to provide hardware repair and parts replacement for eligible units under our warranty terms. If repair becomes impossible due to circumstances beyond our control, we will offer you an appropriate alternative solution.

After the EOS date, our service center will no longer provide the following:

1. Technical support: No further technical consultation or troubleshooting for the product.
2. Repair services: No further repair requests will be accepted, including inspection, maintenance, and repair.
3. Software updates: No further firmware or software updates, patches, or upgrades.