CIMB extends payment relief assistance to customers affected by the floods

2025

CIMB extends payment relief assistance to customers affected by the floods

19 September 2025

Complemented by targeted financing and humanitarian aid to accelerate recovery

Kuala Lumpur: Reinforcing its purpose of advancing customers and society, CIMB Bank Berhad and CIMB Islamic Bank Berhad (collectively "CIMB" or "the Bank") today reiterated that CIMB Flood Relief Assistance Plan ("the plan") remains available to support customers affected by the recent floods in Sabah. The plan, [available nationwide], is designed to ease the financial challenges faced by both individual and SME customers during this difficult period.

Impacted customers will be provided with a six-month payment relief on loan and financing facilities. Late charges and fees will be waived to ensure those impacted are able to access a simplified application process requiring only basic information and documentation. For SME customers needing additional support, a Disaster Relief Facility of up to RM700,000 is also available to help with cash flow needs.

In addition, CIMB will waive charges for replacements of credit and debit cards, damaged passbooks, bankers' cheques and statement requests. The Bank is also collaborating with its insurance partners to ensure expedited processing of insurance claims within the impacted areas.

Ahmad Shahriman Mohd Shariff, Chief Executive Officer of CIMB Foundation said, "Our focus remains on easing the burden of communities affected by the floods. Through CIMB Foundation, we have mobilised humanitarian aid by deploying 5,000 ready-to-eat meal packs in collaboration with its disaster-relief partner, Kembara Kitchen. These packs, which can last up to two years without refrigeration, are being distributed to frontliners and affected groups, ensuring quick and reliable access to nutritious food during emergencies."

Gurdip Singh Sidhu, Chief Executive Officer of CIMB Malaysia and CIMB Bank Berhad said, "We deeply empathise with all who have been impacted by the recent floods in Sabah. Our customers and society at large have experienced loss and disruption to their lives and businesses, and our priority is to provide them with the financial flexibility they need to recover and rebuild. Through targeted payment relief, financing facilities, and expedited support, we aim to help our customers recover and regain stability as quickly as possible. This reflects our broader commitment to resilience and sustainability in serving our customers and communities, aligned with CIMB's purpose."

Individual customers may apply for the CIMB Flood Relief Assistance Plan by contacting CIMB's Contact Centre at +603 6204 7788. SME customers can submit applications online via www.cimb.com.my/frap, while non-SMEs and corporate customers may reach out to their Relationship Manager to discuss available options. Applications are also accepted at CIMB Branches, and customers are advised to check branch availability via the 'Locate Us' page on www.cimb.com.my.

CIMB's insurance partner and takaful operator, Berjaya Sompo Insurance Berhad and Takaful Ikhlas General Berhad have activated their hotlines to assist policy holders/participants. Customers who wish to make a claim due to losses to their vehicle(s) or house(s) incurred during the floods or have any enquiries, may contact the respective hotlines below:

- For Berjaya Sompo: 1800-18-8010 for Non-Motor & 1800-18-8033 for Rakan Auto Roadside Assistance (both available 24 hours, 7 days a week)

- For Takaful Ikhlas: 03-2723 9696 (available Monday to Friday, 8:30am to 5:00pm)

For more information on the CIMB Flood Relief Assistance Plan, please visit https://www.cimb.com.my/floodrelief.