Warren Deepens Probes on Private Student Loan Servicer Amid Trump Administration’s Erosion of Private Student Borrower Protections

Warren Deepens Probes on Private Student Loan Servicer Amid Trump Administration's Erosion of Private Student Borrower Protections

Text of Letter (PDF)

Washington, D.C. - U.S. Senator Elizabeth Warren (D-Mass.), Ranking Member of the Senate Banking, Housing, and Urban Affairs Committee, sent a response letter to executives at GSS Data Services, LLC and Goal Solutions Inc., requesting further information about which specific parties or entities hire, supervise, and/or direct GSS Data Services, LLC's (GSSDS) work for National Collegiate Student Loan Trusts (NCSLTs or the Trusts). The Senator's letter follows a response to her earlier inquiry on Goal Solutions and the NCSLT, raising new concerns about protections against predatory student loan servicing while the Trump Administration has sidelined the Consumer Financial Protection Bureau.

The receivers of the letter include: John Doherty, Partner at Alston & Bird, Andrea Lenox, Vice President of GSS Data Services, LLC, and Matt Myers, President and Chief Executive of Officer Goal Solutions Inc.

"Your response asserts that GSSDS 'does not assist (the Trusts) in the process of selling loans' and 'does not hire debt collectors or servicers…on the NCSLT's behalf.' It also states that GSSDS's involvement with the Trusts is 'pursuant to Administration Agreements,' which 'do not impose any servicing obligations on the Administrator,'" wrote the Senator.

"This response raises further questions regarding the Trusts' activities. First, the Trusts have no direct employees, which leaves the extent of GSSDS's involvement and authority in the Trusts operations as the organization's Administrator ambiguous. Second, GSSDS's Administration Agreements appear to provide GSSDS with significant latitude to involve itself in the Trusts' activities," wrote the Senator. "Specifically, the Administration Agreement made public in 2024 as part of a now dismissed Consumer Financial Protection Bureau lawsuit… appears to give GSSDS express authority to enter agreements '(i)n carrying out any of (the Trusts') obligations … either directly or through agents, attorneys, accountants, independent contractors and auditors.'"

The Senator concluded: "Although Goal and GSSDS were dismissed from lawsuits because they do not hold or service the loans, your response prompts questions about whether GSSDS has historically or currently held any role in interacting with the Trusts' servicers and subservicers."

The Senator requests written responses to better understand the direction of the Trusts, no later than April 27, 2026.

###

• Print
• Email
• Tweet