Justice Department Sues Uber For Denying Rides To Passengers With Service Dogs, Wheelchairs

SAN FRANCISCO - Yesterday, the Justice Department filed a lawsuit against Uber Technologies Inc. for discriminating against passengers with disabilities, including those who use service animals and mobility devices such as stowable wheelchairs. Uber is the largest provider of ride-hailing services in the United States. The lawsuit seeks $125 million for individuals who have been subject to discrimination and previously submitted complaints to Uber or the Department.

The lawsuit, filed in the U.S. District Court for the Northern District of California, alleges Uber violated Title III of the Americans with Disabilities Act (ADA), which prohibits discrimination based on disability by private transportation companies like Uber. The ADA also requires Uber to allow service animals to accompany individuals with disabilities in vehicles and to provide rides to, and assist, riders with stowable wheelchairs and mobility devices.

The Department's civil complaint alleges that Uber and its drivers routinely refuse to serve individuals with disabilities; impose impermissible surcharges by charging cleaning fees for service animal shedding and cancellation fees to riders whom Uber has unlawfully denied service; and refuse to reasonably modify Uber's policies, practices, or procedures, where necessary, to avoid discriminating against riders with disabilities, including by denying individuals with mobility disabilities the option to sit in the front seat when needed. Due to Uber's ride denials, individuals with disabilities have experienced significant delays, missed appointments, and have been left stranded in inclement weather.

"Rideshare companies like Uber are prohibited from denying riders with disabilities the same access to transportation that riders without disabilities enjoy," said U.S. Attorney Craig H. Missakian of the Northern District of California. "This complaint underscores the United States' commitment to enforcing the ADA's promise of equal access."

"For too long, blind riders have suffered repeated ride denials by Uber because they are traveling with a service dog," said Assistant Attorney General Harmeet K. Dhillon of the Justice Department's Civil Rights Division. "This lawsuit seeks to end this persistent discrimination and allow riders with disabilities to use Uber. We will enforce the ADA's guarantee that people with disabilities have equal opportunity and full participation in all aspects of American society, including transportation."

The lawsuit seeks a court order to force Uber to stop discriminating against individuals with disabilities, to modify its policies to comply with the ADA, and to train its staff and drivers on the ADA. In addition to the monetary damages to compensate aggrieved individuals subjected to Uber's discrimination, the lawsuit demands that Uber pay a civil penalty to vindicate the public's interest in eliminating disability discrimination.

To learn more about the Civil Rights Division visit https://www.justice.gov/crt, and to report possible violations of federal civil rights laws go to https://www.civilrights.justice.gov. For more information on the ADA, please call the department's toll-free ADA Information Line at 800-514-0301 (TTY 1-833-610-1264) or visit https://www.ada.gov.

Uber Complaint