FirstHealth Hospice has earned the 2024 SHPBestTM 'Superior Performer' Caregiver Experience Award

PINEHURST, N.C. - FirstHealth Hospice has been recognized by Strategic Healthcare Programs (SHP) as a "Superior Performer" for achieving an overall caregiver and family experience score that ranked in the top 20% of all eligible SHP clients for the 2024 calendar year.

SHPBest Awards Celebrate Excellence in Hospice Care

The annual SHPBest™ award program was created to acknowledge hospice providers that consistently provide high-quality service to families and caregivers of patients receiving hospice care. The 2024 award recipients were determined by reviewing and ranking the overall Consumer Assessment of Healthcare Providers and Systems (CAHPS) Hospice caregiver experience score for more than 1,800 hospice providers.

"We are deeply honored to receive the 2024 SHPBest™ award," said Tina Gibbs, LCSW, FirstHealth Hospice and Palliative Care Director. "This recognition is a testament to our team's unwavering dedication to provide compassionate, high-quality care to patients and their families during life's most tender moments. Being ranked among the nation's top hospice providers affirms our commitment to excellence."

Top Hospice Providers Recognized for Exceptional Patient Experience

With one of the largest CAHPS Hospice benchmarks in the nation, SHP is in a unique position to identify and recognize organizations that have made family and caregiver satisfaction a priority and have been rewarded for their efforts with high marks on the CAHPS Hospice survey.

"SHP recognizes how much hard work is involved in providing excellent patient care, and we are proud to acknowledge the tireless efforts of our top-performing customers through our annual SHPBest award program," said Kevin Vogel, President of SHP. "These organizations care deeply about the patient experience, and they never stop striving to improve every single year."

Read more about the SHPBest awards program, including methodology and award recipient lists at https://www.shpdata.com/hospice/shpbest-cahps-hospice/.

About FirstHealth Hospice

FirstHealth Hospice offers end-of-life care in patients' homes and at the 11-bed FirstHealth Hospice House at 251 Campground Road in West End. The Hospice House campus, a few miles north of FirstHealth Moore Regional Hospital, includes an interfaith chapel, lake, gardens and walking paths. Grief counseling and resources are also available to the community at no cost. To learn more about FirstHealth Hospice, visit https://www.FirstHealth.org/Hospice or call (910) 715-6000.

About Strategic Healthcare Programs (SHP)

Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Our solutions bring real-time data to post-acute providers, hospitals and ACOs to better coordinate quality care and improve patient outcomes. Since 1996, SHP has helped more than 7,000 organizations nationwide raise the bar for healthcare performance.