UTSA - The University of Texas at San Antonio

07/18/2025 | News release | Distributed by Public on 07/18/2025 03:10

Recent survey results show UTSA Libraries ‘genuinely helpful’

UTSA Libraries consists of libraries at the main and downtown campuses, another in the Applied Engineering and Technology building, and UTSA Special Collections.

More than 3,400 students, faculty and staff participated in the study in March and April using a web-based survey known as LibQUAL+ offered by the Association of Research Libraries.

The survey sought feedback on library services, access to information and resources, and the physical environment and usability of library spaces.

Survey respondents gave UTSA Libraries 8.13 points out of 9 on their satisfaction with how they are treated at the library, and 7.9 points on satisfaction with library support for learning, research and teaching needs.

Library users rated the overall quality of service with 7.95 points out of 9.

User interaction with library staff was among the highest-rated aspects, according to the survey results, similar to previous studies.

Respondents frequently described staff as knowledgeable, courteous and genuinely helpful, and many emphasized the libraries' welcoming and inclusive environment.

"This feedback confirms what I already know: UTSA Libraries and Museums staff are setting the standard for how 21st century research support and student engagement should look," Hendrix said. "Students, faculty and researchers feel seen, supported, and empowered. This performance affirms UTSA Libraries' position as a national leader in delivering responsive, user-centered library services."

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