Telecare users urged to test alarms regularly

Personal telecare alarms allow many individuals needing support to live independently at home, knowing that they can connect to help and support when it's needed. Typically, an alarm would connect to a 24/7 call monitoring centre, who then contact a nominated responder, usually a family member or someone living nearby, to check on the person who has activated the alarm.

Throughout the UK, traditional analogue networks are being replaced with digital phone services, which could create some challenges around how analogue telecare devices connect.

Council staff have been made aware of reports of malfunctions and alarms not working with the digital network. In the first instance, it is recommended that clients contact their landline provider (such as BT, EE, Sky, PlusNet etc.) to report any connection concerns.

The Council's Community Occupational Therapy team are in the process of switching to digital alarms too in the coming months, and will be in touch with individuals when this work gets underway.

Laura Hinkelthein from the Council's OT team said: "We would really encourage anyone with a personal alarm to make sure it's tested every month, either by themselves, their family members or carers. Testing can be done by pressing your digital alarm to ensure it connects with the Alarm Receiving Centre. You should hear a voice through your device when you press the alarm and you can then advise the service that you are completing a 'test'."

"With changeovers taking place from analogue to digital services, it's really important to check that telecare alarms continue to work as they should, offering that reassurance that the Alarm Receiving Centre receives your call if you need help."

• The Digital Connectivity Forum (DCF), the UK Government advisory body on telecommunications, hosts a website with more details on plans at digitalphoneswitchover.com/

Published: 9th July 2025