The University of Tennessee Health Science Center

02/25/2026 | News release | Distributed by Public on 02/25/2026 10:37

Navigating Conflict with Compassion

Participants will learn to recognize early signs of escalation, identify communication barriers, apply empathetic communication techniques, and learn strategies to build confidence in responding calmly and effectively.

Learning Points

  • Recognize signs of escalation and identify possible communication barriers
  • Introduce compassionate de-escalation and discuss its principles
  • Discuss strategies to de-escalate difficult situations
  • Explore how to apply strategies in real-world situation

A trained Optum instructor will be on site (Zoom is available) for this event. You can register for this class in Kate - search Benefits Matter.

Wednesday, March 4, 10:30 - 11:30 a.m. (Central)
Location: 910 Madison, HR Training Room - 753

Faculty and Staff - Register
Students - Register

Related

The University of Tennessee Health Science Center published this content on February 25, 2026, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on February 25, 2026 at 16:37 UTC. If you believe the information included in the content is inaccurate or outdated and requires editing or removal, please contact us at [email protected]