Salesforce Expands Agentforce With a New Portfolio of AI Agents Built for High-Value Work

New job-ready agents help companies get to business outcomes faster across sales, service, commerce, and the workforce - driving revenue, reducing costs, and improving customer experiences

Advances across Agentforce enable these agents to take on more complex work - pursuing goals over days and weeks, learning new skills, working together, and continuously improving

SAN FRANCISCO, September 11, 2026 - Every company is racing to turn AI into real business results. But the hardest part is no longer getting AI to answer a question. It's getting AI to do the work that matters across every business function.

Over the past two years, Salesforce has worked alongside customers across thousands of agentic deployments and delivered 7 billion Agentic Work Units (AWUs) across Agentforce and Slack, including 3.2 billion in Q2 alone. That experience has made one thing clear: putting agents to work requires more than intelligence. Agents need to understand the job, work across the business, and keep moving toward a goal as the work gets more complex.

Today, Salesforce is introducing a new portfolio of job-ready agents built to take on high-value work across sales, service, commerce, employee experience, and the back office. Connected to Customer 360, these agents can work with the customer context and business processes companies already have in Salesforce. These agents come ready for the job and are powered by new Agentforce technology that enables them to pursue goals over time, learn new skills, work with other agents, and continuously improve.

Start with agents built for the job

Instead of building every agent from scratch, companies can now start with agents designed around the jobs where AI can have an immediate business impact. Each comes with the skills, actions, and data models required for the job, and can be tailored to how each company works.

• Casey, your help agent, resolves customer service issues across voice, SMS, WhatsApp, and web chat, with pre-built support for FAQs, returns, account management, human escalation, and more. GA now.

• Paige, your IT & HR employee agent, resolves requests across Slack, portals, and the tools employees already use. GA now.

• Carter, your shopper agent, helps shoppers discover and compare products, get questions answered, and convert with in-chat checkout. GA now.

• Hunter, your outbound sales agent, works a sales pipeline from research to outreach, collaborating with sellers over weeks and months. Pilot now; GA November '26.

• Marshall, your supply chain agent, orchestrates end-to-end back-office processes, automates manual work with deterministic execution, and provides an audit record of every action. GA now.

• Piper, your inbound pipe gen agent, works across websites and inboxes to engage, qualify, and convert inbound leads into pipeline for B2B sales and marketing teams. GA now.

• Fin, your customer agent, resolves complex customer experience workflows across every channel. Powered by Operator, a customer operations agent, and Fin Apex, a set of custom models trained for customer experience, Fin enables CX teams to deploy quickly and continuously optimize performance. GA now.

Customers can tailor each agent to their business - including giving it their own name - so the agent becomes an extension of their brand and workforce.

Every agent operates within the customer's business rules, permissions, and security. With Agent Script, Salesforce's open-source language for agent behavior, customers can also combine AI reasoning with deterministic rules for granular control over how agents make decisions and take action.

And these agents are already delivering measurable results:

• 50% of Engine's chat inquiries are fully resolved by its help agent, Eva.
• 60% of Perk's sales pipeline is built by its outbound sales agent, Hunter.
• 70% of Autism Queensland's administrative requests are resolved by its employee service agent, Paige.
• 90% of core shopper journeys are handled by Hibbett AI, which went live in six weeks.
• 4x the conversation volume is now driven by Asana's website agent, Piper. Customers deploy Piper in 45 days on average.
• 79% of Anthropic's conversations that Fin sees are resolved autonomously.

Take on work that spans days and weeks

Some of the most valuable work in a business can't be completed in a single conversation. A seller doesn't just research an account once. Winning an opportunity can require weeks of outreach, new information, changing priorities, and decisions along the way.

That's why Salesforce built a new long-horizon runtime for Agentforce, enabling agents to pursue goals across days and weeks instead of completing only a task or interaction.

With the new runtime, a seller might ask Hunter to rescue their at-risk deals before the end of the quarter. Hunter can turn that objective into a measurable goal, build a plan, and begin working toward it - determining the tasks to complete, the tools and context required, and the guardrails that define when it can act autonomously and when seller approval is required.

As the work unfolds, Hunter can incorporate new information and adjust the plan while keeping the seller in control. Underneath, three capabilities make that possible:e make that dependable:

• Memory preserves context and progress across sessions, so work doesn't stop when the interaction ends.
• Durable execution keeps plans running over time and allows an agent to resume or course-correct as circumstances change.
• Dynamic steering adapts an agent's behavior based on an individual user's feedback and direction.

Hunter is the first agent to run on the long-horizon runtime. Over time, more agents across the portfolio will run on it, and customers will be able to build long-horizon agents of their own with Agentforce.

Take agents further with the Agentforce platform

Job-ready agents give companies a faster starting point. And with Agentforce Coworker, employees have an agent that works alongside them across the surfaces where they work, grounded in the context of their business. New capabilities across Agentforce make it easier to teach agents how your company works, coordinate them across complex work, and continuously improve their performance:

• Teach agents what your best people know. With AI Skills in Agentforce Coworker, employees can teach Coworker how to complete a task once, then scale that know-how across the workforce and across interfaces. Pilot now; GA October '26.
• Put specialized agents to work together. Multi-Agent Orchestration routes work across agents so they can operate as one coordinated team when a job crosses roles, systems, or stages of the customer journey. GA now.
• Continuously improve agents with an agent. Agent Optimizer works alongside teams across the agent lifecycle - helping them build and refine agents, subagents, and actions, test performance, and analyze session traces to identify what to improve. GA October '26.

Together, these capabilities give companies a new way to put AI to work: start with an agent built for the job, give it the ability to take on more complex work, and continuously teach, coordinate, and improve it as the business evolves.

About Salesforce

Salesforce is the #1 AI CRM, helping companies connect with their customers in a whole new way through the power of agents, data, and apps working together. For more information, visit salesforce.com.

This press release may include references to services or features that are still in development and are unreleased. Customers should make their purchase decisions based on features that are currently available.