Texas Education Agency Launches New Hotline to Support Students Experiencing Homelessness

Austin, TX - October 8, 2025 - The Texas Education Agency (TEA) has launched Texas Education for Homeless Children and Youth (TEHCY) Support, a comprehensive statewide initiative designed to provide direct assistance to families and educators supporting students experiencing homelessness under the federal McKinney-Vento Homeless Assistance Act.

At the center of this initiative is the TEHCY Support Hotline, a toll-free number offering real-time access to trained experts. Whether a parent needs help enrolling their child in school or an educator is seeking guidance on supporting a student experiencing homelessness, the hotline provides immediate technical assistance, resources and support.

"Families should never have to navigate the challenges of homelessness alone," said Texas Education Agency Commissioner Mike Morath. "Now, educators, parents and caregivers can pick up the phone and immediately connect with someone who understands their situation and can guide them to the right resources."

In addition to the hotline, TEHCY Support includes a web-based intake form for submitting technical assistance requests and advanced data-tracking tools to improve coordination across the state. These enhancements build on the existing TEHCY Regional Network, a partnership with the state's 20 Education Service Centers (ESCs) that support more than 1,200 school systems.

Available TEHCY Resources

TEHCY Support Hotline (New)
Families and educators can call 1-855-85TEHCY (1-855-858-3429)
Hours: Monday-Friday, 7:00 a.m.-3:30 p.m. CST

Web-Based Intake Form (New)
Submit questions and requests anytime through the intake button on the TEHCY Web Portal.

TEHCY Regional Network
Regional ESC McKinney-Vento Liaisons provide direct support to students, families and school staff, including professional development and outreach for students experiencing homelessness. To locate your regional contact, please visit the McKinney-Vento Statewide Regional Contacts page.

TEHCY Web Portal
A one-stop shop with training, compliance guidance and practical resources for identifying and serving students experiencing homelessness. Visit the TEHCY Web Portal.

The McKinney-Vento Act requires school systems to ensure students experiencing homelessness are identified, enrolled and supported. TEHCY Support strengthens these efforts by giving educators and families quick access to real-time assistance and statewide resources.

For more information, visit the TEHCY Web Portal or call the TEHCY Support Hotline at 1-855-85TEHCY (1-855-858-3429).

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