GRFD and Corewell Health launch improved emergency care coordination

GRFD and Corewell Health launch improved emergency care coordination

Published on December 16, 2025

The new collaboration aims to address social needs behind 911 calls, redirecting non-medical emergencies to appropriate resources.

GRAND RAPIDS, Mich., December 16, 2025 - The Grand Rapids Fire Department (GRFD) and Corewell Health™ have partnered to pilot Medical Priority and Wellbeing Response (MPWR), a new program designed to improve care coordination and help Grand Rapids residents access the services they need. The initiative integrates a full-time community health worker into GRFD response teams to reduce preventable emergency department visits and redirect 911 calls to the appropriate level of care by connecting community members to nonemergency medical services or other essential resources.

The pilot will run for six months, with the hope of demonstrating success so it can continue long-term. By addressing social needs alongside emergency response, this initiative represents a new model for community health and safety and is the first of its kind in West Michigan.

The GRFD responds to more than 17,000 medically related calls each year, and many calls are rooted in social challenges rather than medical emergencies. The fire department's leadership team began looking for a new approach, one that could help connect people to support without overwhelming their emergency response teams or local emergency departments.

"Every day, our firefighters see firsthand how often our residents call 911 not just because of a medical emergency, but because they don't know where else to turn," said Fire Chief Brad Brown. "This partnership with Corewell Health is about changing that. It's about showing up with the right kind of help, whether that's a fire truck or a helping hand to navigate life's challenges. I'm proud of our team for embracing this new approach, and I wholeheartedly support this effort to build a stronger, more connected Grand Rapids."

This pilot program brings together a trained community health worker and first responders as a specialized team focused on addressing social and non-medical needs alongside urgent care. By working together, they will help community members access the most appropriate resources, such as food and housing assistance, medical care, mental health services and other community programs, while easing pressure on emergency departments. In this role, the community health worker will not only respond alongside firefighters on select calls but also proactively identify community members who may have contacted 911 for nonemergency needs.

"This program is about meeting people where they are and making sure help is within reach when life feels overwhelming," said William Burress, community health worker, Corewell Health. "Every connection we make has the potential to change a life. Working alongside first responders and community partners means we can reach people sooner, remove barriers and create pathways that lead to lasting change for a stronger, healthier Grand Rapids."

"Models like this are effective because health outcomes are shaped by more than medical care, as they are influenced by housing, food security and social support," said Kaley Petersen, senior director, Healthier Communities West, Corewell Health. "By partnering with the Grand Rapids Fire Department, we are creating a new way to deliver care that meets people's needs in the right place, at the right time. It's about creating a model that is driven by strong partnerships like this, where shared vision turns into real solutions for people."

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About Corewell Health™

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people-including more than 12,000 physicians and advanced practice providers and more than 16,000 nurses providing care and services in 21 hospitals, 300+ outpatient locations and several post-acute facilities-and Priority Health, a provider-sponsored health plan serving more than 1.3 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness. For more information, visit corewellhealth.org.

About the City of Grand Rapids and the Grand Rapids Fire Department

The City of Grand Rapids is a diverse and culturally rich community of more than 200,000 residents located along the Grand River, 30 miles east of Lake Michigan. As Michigan's second-largest city and the county seat of Kent County, Grand Rapids serves as the economic engine of West Michigan and is nationally recognized for its innovation, equity and quality of life.

The Grand Rapids Fire Department (GRFD) is the highest-rated fire department in the State of Michigan, proudly holding an ISO Class 1 rating and international accreditation-distinctions earned by fewer than 1 percent of fire departments nationwide. These honors reflect GRFD's commitment to excellence, continuous improvement, and community-focused service. Responding to more than 25,000 calls annually, including over 17,000 medically related incidents, the department is a leader in emergency response and public safety innovation. Through initiatives like the Medical Priority and Wellbeing Response (MPWR) pilot, GRFD continues to evolve its approach to meet the complex needs of the community, addressing both medical and social challenges with compassion and precision.

Grand Rapids is consistently ranked among the best places to live, start a career, raise a family, and retire. The city provides a full range of services to residents, businesses and visitors, and is proud to support collaborative initiatives that strengthen community health and resilience.

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