Assistance for customers impacted by government shutdown

Arvest is offering a Disaster Relief Loan Program aimed at helping customers impacted by the government shutdown.

The Program is specifically designed to provide quick access to funds during this challenging time. This loan is available until Nov. 21, 2025, and subject to credit approval*.

To learn more and apply, call us at (888) 812-7407, Monday through Friday, between 9 a.m. and 7 p.m. CT.

*Subject to credit approval. Disaster Relief personal loans are unsecured, consumer-purpose loans available to new and existing customers, who reside in Arkansas, Kansas, Missouri or Oklahoma. Loans are limited to balances from $500 to $10,000. No payment due for first 120 days; however, interest accrues during this time. Your loan payment will be calculated based on your interest rate, initial loan amount and 60-month repayment period. For example, a $5,000 loan amount with a 7.75% annual percentage rate (APR) would require 60 monthly payments of $102.08. Auto-debit interest rate discount of 0.25% is available and must be set up at time of loan. Offer valid through Nov. 21, 2025. Offer subject to change. New loans only; refinances or renewals of Arvest loans do not qualify.

Arvest Assist

Through our Arvest Assist program, launched after the 2018-19 government shutdown, we offer customers experiencing a paycheck disruption accommodations depending on their circumstances. We hope this assistance will give customers the relief and peace of mind they need.

How to Contact Arvest for Assistance

Customers who may be impacted are encouraged to contact us to explore options for assistance.

Checking Account Holders

• Contact us at (866) 952-9523
• Hours of operation are Monday-Friday 7 a.m. to 8 p.m. CT and Saturday 8 a.m.-5 p.m. CT.

Arvest Mortgage Customers

• Mortgage customers who may be impacted by the government shutdown are encouraged to contact us to explore payment arrangement options. Options will vary based on loan type and investor guidelines.
• Contact info: Click here to contact us or call us at (800) 366-2132, ext. 5609.
• Our hours of operation are Monday-Friday 7 a.m. to 7 p.m. CT and Saturday 8 a.m.- 2 p.m. CT.
• Learn more about homeowner assistance options by visiting our Resource Center online .

Personal Loans (auto, home equity, debt consolidation, etc.)

• Contact us at (855) 303-5479, opt. 2.

Business or Commercial Loans

• Contact your local Arvest banker for personalized assistance.

Consumer and Business Credit Card Customers

• Contact us at (800) 637-3055 to discuss payment options and general assistance.
• Our hours of operation are Monday-Friday 8 a.m.-5 p.m. CT.

Treasury Management Customer Support

• Positive Pay and/or ACH Fraud Blocker customers impacted by the government shutdown who need assistance with exception items, please contact our Treasury Management Customer Services team at (877) 849-2274.

Small Business Administration (SBA) Loans

• We'll continue to process loan applications up to the point of final SBA approval; however, final approval will not be possible until the government reopens.
• As long as an SBA loan number was issued before the shutdown, the loan can proceed with closing and funding.
• Contact your local Arvest banker with questions.

Farm Service Agency (FSA) Guaranteed Loans

• We'll continue to process loan applications up to the point of final FSA approval; however, final approval will not be possible until the government reopens.
• As long as an FSA Conditional Commitment was issued before the shutdown, the loan can proceed with closing and funding.
• Contact their local Arvest banker with questions.

Note About Social Security Payments

Social Security and Supplemental Security Income payments to beneficiaries will continue with no change in payment dates, according to the Social Security Administration.

Protect Yourself: Tips to Avoid Scams

Scammers may target potential victims by exploiting uncertainty surrounding a government shutdown. Here are some ways to avoid a scam, according to the Identity Theft Resource Center:

• Be alert for impersonation scams. Fraudsters claim to be from government agencies, companies or financial institutions. The goal is to trick you into providing them personal information they can then use to steal your identity or cause financial loss.
• Watch for job scams. Job seekers may be contacted by impersonators or find phony job listings on job posting platforms or social media. Identity criminals are asking job seekers for sensitive personal information, such as driver's license information and Social Security Numbers.
• Never click on links in unexpected emails or texts. If you're not sure if a message is real, contact their business or agency directly using only a verified contact method.

Know what we will never do:

• Ask you to provide your personal info via a text message or an unsecured email.
• Send you a link or contact you out of the blue to ask for personal info like account numbers, PIN codes, passwords, birthdates, or full social security numbers.
• Pressure you to act quickly or threaten to close your account.

If someone claiming to be from Arvest contacts you out of the blue and is pressuring you for personal info, to act quickly or threatening you, it's likely a scam. Don't respond; instead, contact us at (866) 952-9523 or [email protected] .