Setting Your Relationship Managers Up for Growth in 2024

Bryan Peckinpaugh

Whenever a new technology emerges, people start imagining how it will disrupt industries and transform human work. Sometimes, those imaginings are driven by fear and pessimism; sometimes, they're bright and hopeful about the future. History shows us that technology often helps humans avoid tedious labor and focus on what they do best: building relationships with other humans.

For commercial bankers, generative AI is getting a lot of attention right now. Some hope that it will unlock value and efficiency, while others see only the dangers. Although chatbots and virtual assistants give the impression of human warmth and intelligence, they can't substitute for genuine relationships.

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