10/22/2024 | Press release | Distributed by Public on 10/22/2024 07:32
Small business owners have a lot to do on any given day. Throw in a tricky customer service case, and your hands are full until closing.
Balancing customer care with management and business operations takes careful planning. We know that you value your customers (We feel the same way!), but sometimes, your priorities must shift to accomplish everything else when running your business.
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Save NowTo provide high-level customer care while scaling your business, you need a system that streamlines customer service without taking time away from other tasks or causing communication breakdowns.
That's where AI comes in. This post will provide an overview of AI customer service software and how it can help you manage your small business. Then, we'll list the best AI customer service tools.
AI customer service software automates customer service interactions at your business, freeing up time to focus on other things that need your attention.
Common features of AI customer service software are:
AI can help you achieve customer care goals by resolving questions faster and escalating issues requiring immediate attention. For example, customers asking about appointments will be directed to your online calendar, while customers asking maintenance questions could be directed to your FAQ pages. AI handles this routing, allowing you to focus on more critical business tasks.
Tip: Pairing AI tools with your CRM lets you track and automate customer interactions.
Buying Software
Checklist
A 12-step guide to buying the right software for your business.
We picked these solutions for their ease of use, technical capabilities, and positive customer reviews.
Best For: Small Business Owners
Thryv's reputation management software can automatically request customer reviews. You can set up email campaigns that automatically go out when a task is complete, like finishing a project or purchasing an upgrade. Your CRM will send emails requesting a review, increasing your chances of getting one.
This product allows businesses to stand out by asking for feedback. It helps customers feel seen, which can create a positive brand experience and build long-term loyalty.
Thryv also scans your online business presence on sites like Facebook, Yelp, Google Maps, and more to help you make sure your basic information - hours, contact info, and more - is accurate and consistent and avoids confusion. Making the customer experience as simple and easy as possible is one of the best ways to show customers you care, and adding this software to your small business can help.
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Price: $228/month for Plus plan; $382/month for Professional plan; $533/month for Unlimited plan
Best For: Customer Service Teams
Zendesk is a well-known service platform with a strong reputation among customer support professionals. Its AI enhancement offering can be added to your customer service package and connects to your CRM.
Zendesk AI scans your customer information, history, and similar issues from previous client conversations. The "smart triage" feature prioritizes requests based on the customer's issue, and it collects insights from customers that go beyond a typical "How was your experience" survey.
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Price: $55/agent/month for Suite Team plan; $89/agent/month for Suite Growth plan; $119/agent/month for Suite Professional; $50/agent/month to add Zendesk AI to any of the previous plans
Best For: Franchises
Kustomer AI is an add-on that complements Kustomer's client support platform. It solves simple inquiries through its chatbot, which can answer routine questions and recall previous purchases. Plus, if the chatbot escalates the customer to a human, you don't have to spend time looking up their information or ask them to explain their issue again - because it automatically gives you a snapshot from your CRM.
Kustomer AI is helpful because it puts customer inquiries from all sources - live chat, email, and form submissions - in the same place, where communication is automatically recorded. It's great for businesses with multiple team members and customer support channels.
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Price: $89/month/user for Enterprise plan; $139/month/user for Ultimate plan; Kustomer AI is an additional $39/month/user and $0.75/resolution
Best For: Social Media Customer Service
Chatfuel's AI add-on, Fuely AI, is impressive when it comes to personalizing responses and resolving customer issues. It's like a chatbot that's built into multiple social media platforms, like Facebook, Instagram, and WhatsApp. Your customers receive support 24/7, no matter where they choose to contact you.
Fuely AI is particularly strong at solving problems relating to technical support, even in cases where you'd think the issue would require a human. That frees you up to focus on other areas of your business.
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Price: $19.99/month for Business plan; $300/month for Enterprise plan
Best For: AI-Powered Chatbots
Ada is powered by OpenAI (the creators of ChatGPT). It's an AI customer service tool that takes personalization to another level, letting you create a character for your chatbot and customize its responses based on your brand's tone and style.
Ada is easy to set up, and you can import customer interactions to help the software learn about your brand. That way, you can train the bot to respond to customers exactly how you would - making it easier to provide personalized support even when unavailable.
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Price: Contact for pricing
Best For: Large Businesses
Intercom's AI chatbot, Fin, is also powered by OpenAI and is integrated into systems like Facebook. Fin helps you design human-sounding chatbots so your bot's responses stay true to your brand voice.
It also has a feature that lets agents oversee all the bot's ongoing interactions. They can jump in or adjust responses if needed - and Fin learns how to update its conversations when that happens. This tool is great if you want a chatbot that learns over time and constantly improves the customer experience.
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Price: $29/seat/month for Essential plan; $85/seat/month for Advanced plan; $132/seat/month for Expert plan; Fin AI is an additional $0.99 per interaction.
Best For: B2B Businesses
Velaris is a B2B customer-support platform that's useful for service-based businesses. It provides personalized experiences that improve how you work with other businesses. For example, the AI analysis tool interprets customer communication and determines how happy customers are with your business. That helps you provide effective solutions that meet your customers' needs.
Velaris also has powerful reporting tools that help salespeople get to know their customers. The AI produces "action items" based on customer conversations, so you know exactly how to follow up with clients to close a deal. Not only does Velaris help you nurture customer relationships, but it also helps you generate revenue.
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Price: Contact for pricing
Best For: Medium-Sized Businesses
Freddy AI is the AI assistant for Freshdesk, a customer support platform designed for medium-sized businesses. We really like the customizable automation features, and the ticket categories make it easier for business owners to stay organized.
Freddy AI lets you customize and supervise conversations in real-time so customers get the best experience possible. As a small business owner, you can teach the AI your voice and writing style, and it will recreate it for future conversations. Features like this have made Freshdesk a trusted name in customer support for most businesses.
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Price: Free to get started, $15/agent/month for Growth plan; $49/agent/month for Pro plan; $79/agent/month for Enterprise plan; $29/agent/month for Freddy AI add-on
Best For: Integrating With Other Software
Crisp is easy to set up and integrates into email, phone, and social media channels. It also has automatic translation, so you can chat with customers in their preferred language. This feature is great for customer care because it shows you understand the customer's journey.
Crisp also has several integrations to make your job easier. For example, it can connect to Shopify to improve online shopping experiences. It also connects to MailChimp to create automated email campaigns. It's handy if you're using several pieces of software and want one tool to connect them all together.
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Price: Free to get started; $25/workspace/month for Pro plan; $95/workspace/month for Unlimited plan
Best For: Internal Communication
Runbear is a fairly new product notable for its chatbot and teamwork features. It does everything you'd expect from an AI chatbot and integrates with your team's communication channels like Slack and Microsoft Teams. It can also connect to Google Drive, ChatGPT, and even Discord, so you can chat with customers on their preferred platform.
Runbear is an incredibly innovative tool, and you have several options to customize how, when, and why you use the product.
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Price: Free to get started; $79/month for Team plan; $299+/month for Pro or Enterprise plans
Best For: Sales Chats
Tidio stands out because it has a high "resolution rate" for sales-related chats and customer service requests. Setup and integration only take a few minutes, and the "Lylo AI Chatbot" works with Messenger and WhatsApp.
Tidio also has a handy ROI calculator to test your customization as you build your chatbot. Small business owners will appreciate the seamless summaries and transparent data insights that help them get more value from each customer interaction.
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Price: Free to get started, $39/month for Lyro AI
Small business owners have a special connection with their customers. Often, these customers are local and part of your community - it makes sense that you feel motivated to go above and beyond to make them happy.
Choosing the right AI customer service software adds value to your business and solves customer pain points. Your time matters, so get some of it back to focus on growth and transform your business and bottom line.
Buying Software
Checklist
A 12-step guide to buying the right software for your business.