City of Novato to Launch New Online Permit Portal October 1

The City of Novato is excited to announce the upcoming launch of Novato Permits, a new online permit portal powered by MaintStar. Beginning October 1, 2025, this modern system will streamline the permitting process, making it easier for residents, contractors, and businesses to apply for permits, track progress, and communicate with City staff - all from the comfort of their home or office.

"Our team has worked hard to design a tool that will streamline everyday interactions with planning, building and permitting services," said Clare Hartman, Community Development Director. "Building on the success of our all-agency permit advice center, this new system is the next step in delivering a customer-centered permitting process that is informed, accessible and efficient."

Important Transition Dates

To prepare for the launch:

• September 25-30, 2025: The City will pause new application submissions and payments via email and in person, as we transition to the new permit system.
• Applications submitted prior to September 25 will be automatically migrated to the new system.
• Email applications sent to [email protected] will no longer be accepted.
• October 1, 2025: All permit applications will be accepted through our new online portal.

How to Access the Portal Starting October 1, visit novato.org/permits to create an account and begin using the new system. Once registered, you'll have 24/7 access to submit applications, pay fees, track project status and view permit records. Questions? We're here to help! More information is available at novato.org/permits. If you have any questions, please contact Community Development staff at 415.899.8989 or email us at [email protected]. We appreciate your patience during this transition and look forward to serving you through our improved online permitting system.