City of Long Beach to Upgrade Its Internet Infrastructure to Enhance City Network Reliability and Performance

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PRESS RELEASE

Long Beach, CA - The City of Long Beach Technology and Innovation Department's Network Services Division will perform a migration of core internet services to new routers, as part of the City's ongoing efforts to improve network reliability, resiliency and performance. The temporary, planned outage will take place from 11 p.m. on Friday, July 11, through 8 a.m. Saturday, July 12.

During this time, internet access and City-provided Wi-Fi may be intermittently unavailable. This includes access to the City's website at longbeach.gov and its public-facing online customer service and payment portals. The Long Beach Utilities Department website at LBUtilities.org will remain operational, however URL links connected to the City's main webpages will be temporarily unavailable during the planned outage. If customers have a water, sewer or natural gas related emergency, customers are advised to contact 24/7 emergency dispatch at 562-570-2390.

The temporary outage will not interrupt operations for the City's Emergency Communications Center and there are no anticipated impacts for call for service response times from Police and Fire personnel. The public should continue to dial 9-1-1 for emergencies or 562.435.6711 for non-emergency City services.

The migration to new routers is part of the City's efforts to enhance its network reliability. In the event of an outage with the City's main internet provider, the new setup will allow a switch over to an alternate provider, helping to prevent internet service disruptions.

Media inquiries may be directed to the Lea Eriksen, Technology and Innovation Department Director, at 562.570.6234 or Lea.Eriksen@longbeach.gov.

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