Official Statement: West Hollywood Security Ambassadors

The City of West Hollywood is aware of a report and related video circulating on social media that appears to show a physical altercation between an individual experiencing homelessness and a member of the West Hollywood Security Ambassadors program. The reported altercation took place on Sunday, February 15, 2026 at West Hollywood Park.

The City and its contracted partner for the Security Ambassadors program, Allied Universal, are deeply concerned by what is depicted in the video. We take this matter very seriously. The City's Community Safety Department has initiated a thorough review and is actively gathering all relevant information to fully understand the circumstances surrounding the incident.

The Security Ambassadors program is designed to enhance safety in West Hollywood. Ambassadors are expected to conduct themselves professionally and in accordance with the City's standards, including treating every individual, including those experiencing homelessness, with dignity and respect. Accountability and transparency are essential; if the City's review determines that policies, protocols, or contractual expectations were not followed, appropriate action will be taken.