Optional Service Line Insurance Available to City of Greensboro Homeowners

The City of Greensboro has partnered with Service Line Warranties of America (SLWA), an independent company, to introduce optional protection plans for home exterior water and sewer lines that connect to utility systems and interior plumbing and drains.

Many homeowners are unaware that they are responsible for repairs to service lines on their property between the home and the City's utility connection. In the event of an exterior service line emergency, the homeowner must find someone to make the repairs and cover the associated costs. These service lines are not covered by the City of Greensboro and are often excluded from basic homeowners' insurance plans for damage due to normal wear and tear. As homes and infrastructure age, SLWA repair plans can help cover repair costs and provide access to local, licensed, and insured plumbers. The plans feature no service fees or deductibles on covered repairs, and the repair work is guaranteed for one year.

Homeowners with a service-line issue who have a plan can call SLWA's 24-hour hotline to schedule a repair. Once a covered repair is completed, SLWA pays the contractor directly up to the benefit amount. SLWA plans are completely optional for homeowners and offered at no cost to the City. Participation is voluntary and does not affect customers' rates, service availability, or terms with the City. All program proceeds received by the City will fund a planned City/Guilford County customer assistance program.

For more information, contact SLWA at 1-844-257-8795 or visit SLWAPlans.com/Greensboro.

In addition to the optional SLWA plans, the City also offers a free online portal, GSO WaterWise, to assist customers. WaterWise delivers near-real-time leak and high-usage alerts that notify customers of potential service-line issues and suggests where to check for leaks. It also provides a convenient way to pay your utility bill. Learn more at greensboro-nc.gov/GSOWaterWise.

About Service Line Warranties of America

Founded in 2003, SLWA is part of HomeServe North America (HomeServe), a leading provider of home repair solutions serving more than 4.5 million homeowners across the US and Canada. Together with HomeServe, SLWA is dedicated to administering best-in-class repair plans and delivering superior customer service to consumers through over 1,350 leading city, municipal, and utility partners.

Questions? Contact Virginia Spillman at 336-373-3260.