NJ TRANSIT LAUNCHES PILOT UTILIZING TECHNOLOGY TO IMPROVE ACCESSIBILITY

October 16, 2025

HOBOKEN, NJ - NJ TRANSIT continues to improve navigation and accessibility throughout its system by piloting two new apps that will help empower customers with disabilities. Through a collaboration between NJ TRANSIT and the Transit Tech Lab, customers will now have access to GoodMaps at Hoboken Terminal which provides innovative indoor navigation assistance through the facility and Convo at Newark Penn Station Customer Service and Ticket Offices which provides on-demand American Sign Language (ASL) interpreting. A quick QR scan connects them to a live interpreter for seamless communication.

"GoodMaps and Convo are innovative applications that deliver practical solutions that help make our busiest facilities more accessible to all customers," said NJ TRANSIT President & CEO Kris Kolluri. "Whether it's navigating a terminal or communicating with staff, these technologies give people more control over their journey and reflect our ongoing commitment to creating a more welcoming transit system."

"Our collaboration with the Transit Tech Lab shows how innovation and partnership can advance accessibility in public transit" said NJ TRANSIT Head of IT Innovation Luna Katbah. "By combining technology and inclusive design, this pilot empowers visually impaired and hard of hearing customers to travel with greater confidence and independence."

GoodMaps

GoodMaps is a cutting-edge station navigation platform now available at Hoboken Terminal. GoodMaps empowers all visitors-including the visually impaired or individuals with disabilities-with precise, real-time navigation throughout the terminal, making travel easier and more accessible. The Goodmaps app operates similarly to outdoor GPS systems like Google Maps. However, it specializes in indoor navigation, providing turn-by-turn directions via audio or on-screen text.

With the GoodMaps app, customers can access real-time directions for trains and buses right from their mobile device. They can also benefit from features designed for users with low vision and mobility challenges, enhancing independence and comfort.

Convo

Convo offers technology for those who use sign language to communicate. Customers can scan a QR code and connect with a live interpreter who can convey the message between the customer and an NJ TRANSIT employee.

This allows a full experience to all NJ TRANSIT customers and opens the door to building better relationships by making communication more seamless.

The Transit Tech Lab is a program established by agencies in the New York City region to bring private sector innovation to public transit by connecting tech companies with transit agencies to pilot new technologies and solve critical transit challenges. The Transit Tech Lab provides an accelerated pathway for early to growth-stage companies to solve public transportation challenges for the largest transit agencies in North America.

More information on these exciting apps can be found at njtransit.com/accessibility .

About NJ TRANSIT

NJ TRANSIT is the nation's largest statewide public transportation system providing more than 925,000 weekday trips on 263 bus routes, three light rail lines, 12 commuter rail lines and through Access Link paratransit service. It is the third largest transit system in the country with 165 rail stations, 62 light rail stations and more than 19,000 bus stops linking major points in New Jersey, New York and Philadelphia.