MCI ranks 4th in J.D Power study

Kansas City International Airport ranked number four in overall customer satisfaction among North American airports in the Large Airport category in a study surveying thousands of travelers. MCI garnered 691 out of a 1,000 in the J.D. Power North America Airport Satisfaction Study, eight points higher than in 2024.

"This recognition reflects the hard work and dedication of our entire team and the strong support of our community," said Aviation Director Melissa Cooper. "Travelers love the airport's spacious design and modern feel. This top ranking shows Kansas City is delivering the world-class experience our community deserves."

The J.D. Power North America Airport Satisfaction Study measures overall traveler satisfaction with mega, large and medium North American airports by examining six factors (in order of importance): terminal facilities; airport arrival/departure; baggage claim; security check; check-in/baggage check; and food, beverage and retail. Mega airports are defined as those with 33 million or more passengers per year; large airports with 10 to 32.9 million passengers per year; and medium airports with 4.5 to 9.9 million passengers per year. MCI welcomed a record 12.1 million passengers in 2024.

The 2025 study is based on 30,439 completed surveys from U.S. or Canadian residents who traveled through at least one U.S. or Canadian airport and covers both departure and arrival experiences (including connecting airports) during the past 30 days. Passengers evaluated either a departing or arriving airport from their round-trip experience. The study was fielded from July 2024 through July 2025.

About J.D. Power:

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies. J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com. The Kansas City Airport System is an Enterprise Fund Department of the City of Kansas City, Mo., and is supported wholly by airport user charges. No general fund tax revenues are used for the administration, promotion, operation, or maintenance of the airports in the system. Visit FlyKC.com for more information. Find us on Twitter/X, Facebook, Instagram and LinkedIn.

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