06/04/2025 | Press release | Distributed by Public on 06/04/2025 06:45
This authorization enables U.S. public sector organizations to improve constituent experiences and gain higher levels of efficiency by accessing a limitless, secure digital workforce that supports over-stretched public servants
Salesforce products including Agentforce, Data Cloud, Marketing Cloud, and Tableau Next have achieved FedRAMP High authorization, uniting AI agents, apps, and data for U.S. public sector organizations for the first time
The Salesforce partner ecosystem, including Accenture Federal Services and AWS, help make implementation fast and development simple
Public sector organizations have a significant opportunity to increase efficiency and expand service capacity. For example, staff today must manually resolve almost 90% of constituent issues. This opportunity is estimated to be up to $1 trillion dollars in productivity gains for the U.S. federal government. When critical services such as veteran benefits, infrastructure grants, and emergency response are inefficient and service delivery is unnecessarily slow, community wellbeing is impacted.
That's why Salesforce today announced its new FedRAMP High authorization for Agentforce - the agentic layer of the Salesforce Platform for building and deploying autonomous AI agents across any organizational function - alongside Data Cloud, Marketing Cloud, and Tableau Next. Thanks to Salesforce's deeply unified and secure platform, agentic capabilities are integrated across the platform.
Now, U.S. public sector organizations can access a limitless digital workforce that can provide constituents with instant support and free, over-stretched public servants to focus on the high-impact work that drives their missions forward.
What this means: Rather than forcing constituents to navigate complex and fragmented processes, agentic AI can transform government services into easy and efficient interactions that put citizens' needs first. And the public is ready: 87% of Americans have reported they would use an AI agent to navigate public sector processes. With AI Agents, mission owners can now:
"What if every constituent interaction could be immediate, informed, and empathetic, regardless of volume or time of day? What if every constituent could access the services and information they needed, when and where they needed it? AI agents offer federal leaders the unique opportunity to finally make this a reality. And with digital labor working alongside dedicated government workers, the federal government can improve the level of experience, quality of service, and speed of responsiveness of their agencies exponentially." - Nasi Jasayeri, EVP and GM of Public Sector at Salesforce
What is now authorized: The following Salesforce products are now FedRAMP High authorized:
What sets Salesforce apart: Unlike other AI agents or limited LLMs, Agentforce has built-in trust standards and a unified approach that meets FedRAMP High securitycontrols.Agentforce goes beyond baseline requirements to include:
"Imagine if small business owners could instantly get serviced with an AI agent instead of having to spend weeks or months trying to get help or navigate licensing, permitting, and other common, time consuming needs on their own. This is exactly what public sector leaders like the WEDC are already starting to do with Agentforce." - Nasi Jasayeri, EVP and GM of Public Sector at Salesforce
WEDC is achieving real impact: Public sector customers are already leveraging Salesforce and Agentforce to expedite mission-critical work. The Wisconsin Economic Development Corporation (WEDC) has partnered with Salesforce to integrate AI capabilities into a single, deeply unified platform that streamlines operations like ITSM, enhances efficiency, and fosters agility as they propel economic development for Wisconsin. The WEDC will further utilize Agentforce and Salesforce capabilities - including Marketing Cloud and Data Cloud - to boost operational speed, strengthen data integrity for better decision-making, and improve collaboration and information accessibility.
The plan is to create a centralized system to manage all data and activities, leveraging AI to enhance efficiency, streamline work, improve data integrity, and make information readily accessible.
Joshua Robbins, SVP, Business Information & Technology Services, WEDC"Our goal is to create the infrastructure that enables our organization to succeed, as this foundation is essential for achieving our mission. The urgency of our work is underscored by the real and immediate impact on people's lives, driving the need for quick and effective action," said Joshua Robbins, SVP, Business Information & Technology Services at WEDC. "The plan is to create a centralized system to manage all data and activities, leveraging AI to enhance efficiency, streamline work, improve data integrity, and make information readily accessible."
Salesforce partner ecosystem helps government leaders get up and running fast: U.S. public sector leaders can speed up implementation and increase ROI by working with trusted partners who can help them quickly make the most of Salesforce technology.
What is FedRAMP? FedRAMP (Federal Risk and Authorization Management Program) is a government-wide compliance program that standardizes the assessment, authorization, and monitoring of cloud products and services for use by federal agencies. FedRAMP High is the highest level of accreditation that can be achieved and enables use of commercial cloud technology for agencies operating with the government's most sensitive unclassified data.
This achievement is the result of rigorous third-party reviews and assessments, including reviews from the Joint Authorization Board (JAB) composed of CIOs from the Department of Homeland Security (DHS), Department of Defense (DOD), and General Services Administration (GSA).
Salesforce perspective: "Public sector organizations have to move at the speed of their missions while maintaining the highest levels of trust and security. Salesforce empowers agencies to do both without compromising. With compliance and security built right in, government leaders can harness the same cutting-edge innovations driving efficiency and engagement in the private sector - things like 24/7, digital-first support, data insights that help agencies anticipate constituent needs, and AI tools that foster deeper connections with the people they serve." - Nasi Jasayeri, EVP and GM of Public Sector at Salesforce
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