3 Pros Talk Delivery, Deadlines, and the Difference One Contact Makes

At The Home Depot, supporting Pro customers means meeting them where they are: on job sites, in the field, and at every step of the project. That's where our Outside Sales Representatives (OSRs) come in. These associates work directly with professional contractors to provide tailored solutions, quick answers, and reliable support when it matters most.

We recently traveled to Texas to visit OSRs Richard and Elias to see how they keep projects moving, from managing logistics and product availability to helping streamline deliveries and communication.

Now, we're hearing from the Pros themselves. Meet Richard's customer, Ross from Austin, and Elias' customers, Clay and Tristan from San Antonio. Discover how their OSRs help simplify the work and make daily operations more efficient.

Why did you choose The Home Depot to do business with?

Ross: I chose to do business with The Home Depot because of their product availability and readiness.

Clay: The history I have in dealing with The Home Depot. I always get the best pricing, the best service, and they're in constant communication. Even though it's a large company, it feels small.

How long have you been working with your OSR?

Ross: I've been working with my OSR, Richard, for more than four years. I like that when we have any issue, whether it be a product or planning a delivery, he knows our projects and the houses that we're working on.

Clay: We've been customers of The Home Depot and have been working with them for more than 20 years. We've been working with our OSR, Elias, for more than a year.

How would you describe your relationship with your OSR?

Ross: It's a personal relationship. We talk freely and openly, he knows about my family, and I know about his. We have good, effective communication and he always answers on the first ring.

Tristan: He's in constant communication and is always checking in. Elias is always looking for ways to save us time and create more opportunities for us to partner with The Home Depot.

When your OSR comes on site, what does that look like? What are you doing?

Ross: With an OSR, we're not having to call the stores to ask for help or go over things; we do that on the job.

Tristan: Our OSR is looking at the product categories we're using and making recommendations and staying in communication day-to-day to make sure everything is going smoothly. He's always checking in and trying to find ways for us to save time and money.

What key challenges has your OSR helped you overcome?

Ross: We have big orders, so naturally, there are complications. My OSR makes product recommendations for me to solve on-the-job issues quickly.

Clay: Planning our delivery times to match construction phases. This allows our framers to finish installation on the same day as delivery and prevent theft at night.

To learn more about Outside Sales Representatives, visit thd.co/osr.

The Home Depot® is an Equal Opportunity/M/F/Vet/Disabled Employer. Bilingual candidates are encouraged to apply. For a full list of the various benefits The Home Depot offers, visit: careers.homedepot.com/our-benefits/