Lyft’s 2024 Sustainability & Impact Report

Read this letter from our CEO:

A singular purpose connects everything Lyft does for riders, drivers, and communities: to serve and connect. This purpose is at the heart of our business. Every day, our platform helps millions of people get where they need to be - whether that's work, a medical appointment, or a visit with a friend. At Lyft, our impact has always been driven by a goal to make it easier for everyone to move through the world and connect with people and places they love.

I'm especially proud of something most people don't know about Lyft. In 2024, we helped millions of Americans connect more easily - and sometimes critically - to essential healthcare services. Think about that for a second: As one of the country's leading providers of non-emergency medical transportation, we're working with more than 4,000 healthcare partners to get patients to and from appointments they might otherwise miss. And since 2017, that's added up to nearly one billion miles of healthcare rides. That's not just transportation; that's access to care when it matters most.

We also prioritized connecting people to opportunities - economic, educational, and otherwise. More than 1 million drivers earned almost $9 billion on our platform in 2024 - and that's not even counting tips. Drivers have always relied on Lyft to earn on their own terms (our 70% earnings commitment doesn't hurt either). But last year, we went a step further. We launched a partnership to provide technical and skills-based training and job placement support for drivers. Because we want to support drivers in whatever goals they have - whether that's building new skills to become an even better driver or expanding their opportunities beyond the platform.

And when disaster hit - such as the Alberta Wildfires in Canada, Tropical Storm Debby, and others - we were there. We can't be everywhere at once, but through our Lyft Up initiative, we provided access to more than 100,000 free or discounted rides to people who needed to get to safety, reconnect with family, or access essential service. It's one way to try to serve communities when they need it most.

As we look ahead, here's what I know: the role we play in creating a more connected future has never mattered more. We're expanding access to our services, growing and supporting our rider and driver communities, and pushing hard on the shift to zero-emissions transportation through EVs and bikeshare. And we're confident that the path forward is one we can all share in.

We're proud of the impact that Lyft had in 2024, and even more excited about what comes next. Thanks for taking the time to learn more about the ways Lyft is fulfilling our purpose to serve and connect - one ride, one community, one human connection at a time

David Risher

Chief Executive Officer