PagerDuty Advance and Amazon Q Business announce General Availability of their AI-powered, chat-first integration

When it comes to incident management, the ability to quickly access and act on operational data can mean the difference between brand loyalty and costly downtime. PagerDuty's integration with the Amazon Q Business index addresses this challenge head-on by providing a seamless, more secure, and faster way to search and access enterprise knowledge across the IT ecosystem. As of today's general availability milestone, response teams have access to unprecedented, AI-powered intelligence to manage critical work more efficiently than ever.

PagerDuty and AWS: Building an AI-First Future Together

Since 2013, PagerDuty and Amazon Web Services (AWS) have partnered to empower organizations to handle incidents with agility and reliability. Today, this partnership puts AI at the forefront, setting a new standard for digital operations. Customers can better anticipate, manage, and learn from incidents, with AI and automation built into these processes from the ground-up. This is the new way of working and has become an essential strategy for any business to stay competitive and responsive.

As announced at AWS re:Invent 2024, PagerDuty is the first incident management platform to integrate with the Amazon Q index. This integration with the Amazon Q index supercharges the generative and agentic AI capabilities of PagerDuty Advance. PagerDuty can now be enriched with data indexed to Amazon Q Business connected apps like Confluence and GitHub. This information is surfaced from where users already work: in chat, enhancing incident response efficiency and reducing resolution times by up to 30% on average.

Revolutionize enterprise operations with AI

The PagerDuty integration with the Amazon Q index delivers four core benefits that directly impact operational efficiency and bottom-line results:

• Cost optimization: As a data accessor for Amazon Q Business, PagerDuty can securely access and analyze data from over 100 different SaaS applications, including Confluence and GitHub. This adds a new layer of intelligence on top of operational data and metrics that can be extracted from existing PagerDuty integrations, like past or related incidents and change events. It can retrieve documentation, discussions, and historical context scattered across various enterprise tools to provide a richer context beyond monitoring, effectively enhancing decision-making and accelerating resolution.
• Intelligent context: By continuously and intelligently ingesting and analyzing data across Amazon Q Business connected apps and PagerDuty's on-time incident context, this integration provides users with conversational, actionable insights from their tool stack data-critical during incidents and also to proactively build operational resilience.
• Enterprise-Grade security: With this integrated solution, enterprise data remains securely stored. PagerDuty retrieves content through a specialized API that validates each user's permissions before returning search results or document access-and it integrates with your existing identity management systems. As an approved Amazon Q Business data accessor also features complete end-to-end encryption to protect sensitive operational data, maintaining compliance with industry standards and reducing the risk of unauthorized access to confidential information.

Getting Started

Ready to access all your data across tools right from chat? Enterprise teams can quickly configure PagerDuty Advance as a data accessor for their Amazon Q index through a simple setup process in both the Amazon Q Business and PagerDuty consoles. Please note the following prerequisites to enable the Amazon Q index integration on PagerDuty Advance:

• Amazon Q Business set up with AWS IAM Identity Center for user authentication
• Access to PagerDuty Advance
• A valid AWS account with appropriate service access

Learn more here.

Looking Ahead

This integration represents a significant step forward in our mission to transform how enterprises handle operational challenges with AI and automation at the forefront. By combining PagerDuty's industry-leading AI-powered incident management capabilities with the Amazon Q index's cross-application data insights, we're enabling organizations to work smarter, respond faster, and maintain operational resilience in an increasingly complex digital landscape.

Ready to transform your incident management capabilities? Professional, Business and Enterprise plans include a one-time set of free PagerDuty Advance credits readily available to use. Learn more here.