Pennsylvania Public Utility Commission

06/18/2026 | Press release | Distributed by Public on 06/18/2026 11:30

PUC Issues Audit Report and Implementation Plan for Duquesne Light

PUC Issues Audit Report and Implementation Plan for Duquesne Light

Published on 6/18/2026

Filed under: Electric

Duquesne Light Indicates Acceptance of 17 PUC Recommendations

HARRISBURG - The Pennsylvania Public Utility Commission (PUC) has released a Focused Management and Operations audit of Duquesne Light Company (Duquesne Light).

The Commission voted 5-0 to make the audit report and implementation plan public for Duquesne Light. The Commission found that, if effectively implemented, its recommendations could yield annual cost savings estimated at $79,280 and one-time savings of $1.6 million.

Among the more notable recommendations include:

  • Develop and implement a procedure to routinely review span of control and complete a comprehensive staffing study.
  • Impose consequences for non-payment of pole attachment fees and heighten internal collection procedures to reduce outstanding pole attachment fees.
  • Create a formal guiding document for the delegation of authority processes, that includes defined exceptions and a provision for annual review, and consider strengthening control over financial transactions by including a requirement for multi-level executive approval for transactions over $5 million.
  • Develop and implement a formal mitigation program with established goals to reduce the number of customers experiencing multiple interruptions.
  • Analyze overtime data to determine additional process enhancements to further reduce individual overtime.
  • Review electric operation manual(s) to ensure each is accurate, current, and in the standardized guiding document format and establish and implement a routine review schedule for these guiding documents going forward.
  • Ensure the successful launch of the Regulatory Risk and Issue Management Program and then evaluate if new processes improve complaint handling efficiency and reduce infractions.
  • Revise the policy detailing the cybersecurity plan to include a provision to review annually.
  • Collaborate with the PUC's Bureau of Technical Utility Services to implement recommendations to improve storm preparation and response.
  • Analyze safety incident root cause data to more effectively focus safety program improvement efforts and improve safety performance.
  • Review the budgeted staffing levels data being presented in staffing level reports to ensure it is accurately reflecting the annual approved complement.


About the PUC

The Pennsylvania Public Utility Commission balances the needs of consumers and utilities; ensures safe and reliable utility service at reasonable rates; protects the public interest; educates consumers to make independent and informed utility choices; furthers economic development; and fosters new technologies and competitive markets in an environmentally sound manner.

Visit the PUC's website at puc.pa.gov for recent news releases and video of select proceedings. You can also follow us on X, Facebook, LinkedIn, Instagram and YouTube. Search for the "Pennsylvania Public Utility Commission" or "PA PUC" on your favorite social media channel for updates on utility issues and other helpful consumer information.

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Docket No.: D-2025-3054177

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Pennsylvania Public Utility Commission published this content on June 18, 2026, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on June 18, 2026 at 17:30 UTC. If you believe the information included in the content is inaccurate or outdated and requires editing or removal, please contact us at [email protected]