NATA Introduces FBO Fees and Services Hub at Aviation Business Conference

Industry resource expands Know Before You Go, improves access to information, and strengthens communication between aviation businesses and their customers

Denver, CO, November 10, 2026 - Today, NATA (the National Air Transportation Association) introduced its new FBO Fees and Services Hub at its 2026 Aviation Business Conference in Denver. The latest evolution of NATA's longstanding Know Before You Go initiative is designed to make trip planning easier, encourage meaningful customer feedback, and strengthen connections between aviation businesses and the operators and pilots they serve.

Available at no cost to operators and pilots, the Hub provides a central starting point for exploring the options available across participating FBOs and airports. Each location's profile directs users to its own resources and contacts for information on fees, services, amenities, and other details that can inform their trip planning.

Beyond providing access to information, the Hub creates opportunities for direct feedback. Operators and pilots can share positive experiences, raise concerns, and offer constructive input, giving participating FBOs valuable insight into customer expectations and opportunities to enhance communication and service.

"Strong relationships between aviation businesses and their customers begin with clear communication and a shared understanding of expectations," said NATA President and CEO Curt Castagna. "The Hub gives FBOs and airports an opportunity to showcase their services and the range of options available to customers. Operators and pilots can connect with the people and resources that help them understand those options before they arrive. Through direct feedback, businesses can hear from customers about what worked well and where they see room for improvement."

"Strong relationships between aviation businesses and their customers begin with clear communication and a shared understanding of expectations," said NATA President and CEO Curt Castagna. "The Hub connects operators and pilots with the people and resources that can help them understand their options before they arrive. It also gives businesses a way to hear from customers about what worked well and where they see room for improvement."

Participation is open to NATA member FBOs and airports of all sizes, helping build a comprehensive industry resource that reflects the diversity of services, facilities, and business models across the aviation community.

Participating locations can increase the visibility of their services and capabilities, make important information easier for customers to find, and gain direct insight into what customers value most. As participation grows, so does the Hub's potential to help operators and pilots plan with confidence and connect with the businesses serving their destinations.

NATA recognizes that FBO services, business models, and pricing structures vary by location and customer needs. The Hub is intended to facilitate access to information and direct conversations. NATA does not set, collect, publish, verify, or endorse FBO rates or fees, and customers are encouraged to confirm trip-specific details directly with their FBO.

"Know Before You Go began with a focus on helping aviation businesses and their customers communicate more effectively," said Curt Castagna, NATA president and CEO. "The FBO Fees and Services Hub represents the next chapter in that effort, reflecting our commitment to evolving industry resources to meet the changing needs of aviation businesses and the customers they serve."