By the Numbers 2025

By the Numbers 2025

Published on January 14, 2026

City of Tucson departments and programs are hard at work every day, serving our community. Today, we take a look at some of the many statistics of the work performed during the 2025 calendar year.

HOUSING AND COMMUNITY DEVELOPMENT (HCD):

• 19 households received Eviction Prevention Grant assistance, totaling $60,971.85
• 4,969 Tucsonans utilized Housing Choice Vouchers (Section 8) to rent on the private market
• 1,186 families received low-income public housing assistance
• 248 units received upgraded water-conserving features through Water Infrastructure Finance Authority of Arizona (WIFA) grants, totaling $638,579
• 2,998 unique individuals served July-September through Cooltainers
• 726 people attended two job fairs hosted by Housing First
• 9,734 community reports processed through the Housing First Homeless Protocol
• 93 units and 95 bedrooms of affordable, permanent housing fully leased, housing 65 residents at Milagro on Oracle and 34 at Amazon Flats, developed by El Pueblo Housing Development
• $2.2 million awarded to 20 nonprofit organizations through the P-CHIP human services grant-making process
• $4.1 million awarded in HOME funds to 5 affordable housing projects creating or rehabilitating 640 units for low-income households
• 10 low-income homeowners assisted with $357,872 through the HOME Down Payment Assistance Program to purchase their first home
• $530,469 awarded for construction of a new dog park at Francisco Elias Esquer Park to support Tucson House residents and the Thrive in the 05 community
• 62 people housed from the 100-Acre Wood Bike Park, with approximately 15 additional individuals currently in the housing process

COMMUNITY SAFETY, HEALTH & WELLNESS (CSHW):

• 2,713 callers connected through 311 to social services information and referrals, primarily for eviction prevention and emergency shelter; Housing First Resource Coordinators connected an additional 1,047 callers to affordable housing and homeless services
• 2,000 Tucsonans educated on the dangers of fentanyl and overdose prevention
• 326 households provided intensive care coordination to support stabilization over several weeks to several months
• 125 households directly prevented from homelessness or assisted in exiting homelessness through financial assistance for eviction prevention, deposit fees, or utilities when other community-based resources were unavailable
• 205 households assisted in finding housing within their budgets
• 105 individuals experiencing addiction or mental health crises connected to detox, rehabilitation, and behavioral healthcare
• Reduced non-emergency calls to 911 by offering social services support to 675 individuals who called 911 with non-emergency needs, and 175 of them accepted assistance, effectively taking them out of the 911 cycle

VIOLENCE INTERRUPTION AND VITALIZATION ACTION (VIVA):

• 289 VIVA impact surveys conducted
• 899 canvassing and outreach activities, including surveying, door knocking, and canvassing
• 503 attendees at community resource fairs
• 487 community events held, including neighborhood cleanups and block parties
• 305 community meetings/workshops held, including Community Safety Leadership Institute gatherings

PUBLIC SAFETY COMMUNICATIONS DEPARTMENT (PSCD):

• 1,243,008 calls received
a. 622,008 answered in 15 seconds or fewer
b. 702,599 answered in 40 seconds or fewer
c. 506,062 calls to City 911
d. 169,628 calls to Tucson 311 and 21,551 online/app requests
e. 36,550 calls to Pima County Fire/EMS
f. 5,340 calls to crisis lines
• 4,876 calls for highest call volume day on June 30
• 703,638 events entered in the Computer-Aided Dispatch (CAD) System
a. 520,497 calls received and processed for Tucson Police Department (TPD)
b. 118,016 calls received and processed for Tucson Fire Department (TFD)
c. 58,504 calls received and processed for all other agencies

TUCSON POLICE DEPARTMENT (TPD):

• 273,090 calls for service (breakdown includes 131,442 officer-initiated activities and 141,648 calls for service)
• 1,940 Priority 1 calls (imminent threat to life), an 11% decrease from 2024
• 3,231 Part I violent crime incidents, a 16% decrease from 2024
• 38,367 targeted deployments focused on violent crime, business violent crime, and park violent crime interventions
• 7,985 Violence Interruption and Vitalization Action (VIVA) activity events
• 6,146 drug-related arrests (1,366 felony, 4,780 misdemeanor)
• 280 individuals diverted to treatment for small amounts of drugs or drug paraphernalia in lieu of arrest
• 26,847 traffic citations and written warnings
• Increase in police officer recruit applications from an average of 330 applicants (2021-2024) to 571 applicants in 2025, an increase of 73%
• 1,212 total department members

TUCSON FIRE DEPARTMENT (TFD):

• 104,784 calls for service, with all calls receiving an immediate response
• 14,592 of the above were non-emergency medical service (EMS) incidents that include fires, hazardous materials, technical rescue and others
• 90,192 calls were for EMS
• 8.72 minute average response time for Fire incidents, a decrease of 34 seconds over 2024
• 8.70 minute average response time for EMS incidents, an increase of 41 seconds over 2024
• 229 fires investigated (88 accidental, 58 incendiary, and 83 undetermined)
• 83 car seat inspections and 32 car seats distributed
• 198 home safety visits, 155 community safety classes, 33 community events
• 306 smoke alarms installed in 120 homes
• 740 boxes of leave-behind Narcan (1,480 doses)
• 8,779 fire inspections conducted and 8,676 plans reviewed
• 381 referrals to Tucson Collaborative Community Care (TC-3) to connect people with community resources

DEPARTMENT OF TRANSPORTATION AND MOBILITY (DTM):

• 64,500 potholes repaired
• 26,000 sandbags distributed through Operation Splash
• 12,026 miles of roadway swept
• 3,650 right-of-way permits issued
• 2,583 signs replaced and installed
• 451 signs fabricated
• 68 speed humps repainted
• 7 projects completed under the Safe Streets Mini-Grant Program
• 530 lane miles of road repaved through Proposition 411
• 523.15 miles of new street striping

TRANSIT SERVICES DIVISION:

• 8,254,103 annual miles driven by Sun Tran buses
• 1,630,531 Sun Link streetcar riders

TUCSON WATER:

• 114,191 acre-feet of CAP water delivered for recharge at groundwater storage facilities
• 1,032 rebates provided, yielding 33.3 million gallons of water savings
• 219,981 square feet of green stormwater infrastructure constructed
• $3.8 million in financial assistance granted through Tucson Water CARES
• 4.76 billion gallons of drinking water saved by using reclaimed water
• 45,154 water quality analyses conducted to protect Tucson's water supply

CLIMATE ACTION TEAM:

• In 2025, the City made significant progress implementing Tucson Resilient Together (TRT), with actions completed, ongoing, or in progress increasing from 76% in 2024 to 85% in 2025
• 1,021 heat relief kits distributed
• 824 mobile home visits conducted
• 4,930 visits to City cooling centers during the 2025 heat season
• 125,000 trees planted citywide during the fifth anniversary of the Tucson Million Trees initiative
• $134.35 million in ecosystem services identified, including energy savings, erosion and flood mitigation, and air and water quality improvements, based on the City's first-ever comprehensive tree inventory
• 225,000 square feet of new Green Stormwater Infrastructure (GSI) installed through the Storm to Shade program, removing 7,200 square feet of pavement and planting 424 trees
• 17.2 million gallons of water conserved, with $600,000 invested by Tucson Water in rebates and the launch of a new Commercial Turf Reduction Rebate
• More than 25,000 square feet of turf approved for removal, with additional projects in planning

ENVIRONMENTAL SERVICES (ES):

• 414 Team Up to Clean Up City-organized cleanups
• 15,947 brewery bags (grain bags from local breweries) recycled and used for litter collection
• 5,213 volunteer registrations at cleanup events
• 686,716 tons of trash collected at the Los Reales Sustainability Campus
• 19,974 tons of recyclables collected and processed
• 594 tons of household hazardous waste collected, with 95% recycled or reused
• 24,619 graffiti spots cleaned up
• 2,292 homeless camp cleanups completed
• 599 tons of food waste and Zoo Doo collected for composting
• 3,450 FoodCycle at Home participants
• 825 tons of compost returned to the community

TUCSON PARKS AND RECREATION:

• 2 new splash pads
• 1 new dog park
• 4 new playgrounds with shade
• 225 lifeguards hired
• 3,403 participants in swim lessons
• 56,438 maintenance tasks completed
• 5,000 people attended the Fall Family Festival
• 2,816 KIDCO participants (after-school and summer programs)
• 10,595 therapeutic recreation participants
• 9,294 leisure class participants

PLANNING AND DEVELOPMENT SERVICES DEPARTMENT (PDSD):

• 10,502 permits issued
• 599 permits issued for new single-family residential construction
• 471 residential model permits
• 128 new dwelling permits
• 695 new multi-family residential units
• 101 permits issued for new commercial building

PLAN TUCSON:
PHASE 3:

• 5 community feedback forums
a. 100+ community members attended
b. 843 comments submitted

• 2 Planning Commission public hearings
a. 23 speakers across both hearings
b. Unanimous recommendation for approval

• 1 Mayor and Council public hearing
a. 7 speakers at the public hearing
b. Unanimous approval from Mayor and Council

PHASE 4:

• 35 in-person presentations
a. 18 neighborhood associations
b. 6 professional organizations
c. 6 nonprofit groups
d. 5 student organizations

ELECTION DAY APPROVAL FOR PLAN TUCSON:

• 54,583 "Yes" votes
• 32,607 "No" votes

OFFICE OF ECONOMIC INITIATIVES:

• $17 million in total capital investment
• 110 new jobs created
• 4 project announcements
• 21 special events funded through the Workforce and Special Events Grant
• 2,117 at-risk youth served through the Workforce and Special Events Grant
• 414 at-risk adults served through the Workforce and Special Events Grant
• 983 small business owners served through the Workforce and Special Events Grant
• 2 groundbreakings totaling approximately 708,000 square feet for the I-10 International Logistics Campus and Schnitzer Properties
• 350+ students and 30 partners participated in SheTech Explorer Day
• 90+ students and 15 partners participated in Manufacturing Day

TUCSON SMALL BUSINESS CENTER:

• 2,455 training hours
• 340 hours of technical assistance
• $3.4 million in capital expansion
• 34 new businesses

BUSINESS SERVICES DEPARTMENT (BSD):

BSD - TAXPAYER ASSISTANCE DIVISION:

• 2,799 Gem Show licenses

Audit Section

• $2,312.50 in license fees collected
• $85,286.00 in pawn fees collected
• $137,029.69 collected through audits

License Section

• 4,516 customers assisted in person
• 10,235 calls received by the Licensing Section
• 3,120 new license numbers issued
• 3,310 applications processed
• 35,771 license certificates generated

BSD - GRANTS:

• $156.9 million in grants received, plus $11.1 million in pass-through grants for local agencies

BSD - PROCUREMENT / CONTRACTING:

• 1,792 active contracts maintained, including 489 new contracts awarded
• 10,280 public agencies piggybacked on Tucson's cooperative contracts, totaling $478,588,621, resulting in $686,083 in revenue to the City
• 517 contracts audited, with $1,027,436 recovered in overpayments

PROCUREMENT / SURPLUS, AUCTION, AND MATERIALS MANAGEMENT PROGRAM:

• 152,285 items maintained in inventory, valued at $421,257
• 20,100 items issued
• 550,800 surplus items auctioned, generating $129,259 in revenue
• Approximately 3,500,000 surplus items received

RISK MANAGEMENT:

• $1 million in tort recovery
• 2,132 public liability incidents reviewed
• 1,128 public liability claims handled
• $879,957 in subrogation dollars collected, including $494,303 from prior-year losses
• 102 contract and event insurance reviews

BSD - CASHIERS / COLLECTIONS:

• 11,571 transactions processed at City Hall cashiers
• 1,046,429 payment batches (mail/electronic) created and processed for Tucson Water in the Naviline system
• $1,303,338.97 in payments processed for Park Tucson parking meters
• $442,586.21 verified and prepared deposits to be sent to bank for Counter Narcotics Alliance
• 143,918 transactions processed in the City's iPayment system

HUMAN RESOURCES:

• 441 recruitments
• 22,497 applications received
• 1,306 new hires
• 355% growth in interest in the City of Tucson's Department of Defense (DoD) SkillBridge Program since its establishment in April 2023
• 120 SkillBridge participants in 2025, compared to 29 in 2023
• 63 veterans hired (January-October)

CITY CLERK:

CITY CLERK - BOARDS, COMMITTEES & COMMISSIONS (BCC) / LIQUORS:

• 785 BCC agendas processed and posted
• 90 appointments currently processed, with approximately 50 additional coterminous appointments pending
• 232 liquor license applications processed
• 160 Mayor and Council records requests
• 917 claims, lawsuits, and subpoenas processed
• 250 contracts issued and processed

CITY CLERK - ELECTIONS:

• 305,779 mailed ballots for the Special Election; 87,081 ballots returned
• 138,373 mailed ballots for the Primary Election; 24,051 ballots returned
• 395,000 mailed ballots for the General Election; 111,000 ballots returned
• Approximately 150 election workers trained

INFORMATION TECHNOLOGY:

• $700,000 in savings through operating cost reductions
• 23 cybersecurity enhancements
• 3 awards received for technical excellence