CTIA - The Wireless Association

07/24/2025 | Press release | Distributed by Public on 07/24/2025 10:36

CTIA Statement on 988 Text Georouting to Improve Access to the 988 Lifeline

"Since day one, CTIA and the wireless industry have been steadfast partners with the FCC, Substance Abuse and Mental Health Services Administration (SAMHSA), Vibrant Emotional Health, and other stakeholders in creating, deploying, and enhancing the 988 Lifeline so that Americans can access life-saving mental health services. As we pass the third anniversary of the launch of 988, the wireless industry is proud of its efforts to support over 16 million calls, texts, and chats from people looking for help. Today's vote pushes forward on our collective work to identify ways to provide georouting information that will enable texts to be routed to SAMHSA's and Vibrant's preferred crisis centers. We look forward to continuing this collaboration to make sure everyone can access this vital resource when they need it most."

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