JD.com Releases 2024 ESG Report

At JD.com, we are delighted to present our 2024 ESG Report, a testament to our unwavering commitment to the mission of making lives better through technology. This year, we harnessed our dual expertise in supply chain and technology to cultivate a harmonious ecosystem that blends commercial success with social responsibility.

In 2024, we strengthened our compliance governance framework, establishing industry-leading standards in user privacy protection and business ethics, while accelerating our green, low-carbon transformation through innovative logistics solutions.

Guided by our people-first philosophy, we prioritized employee well-being, empowered partner growth, and nurtured an inclusive, sustainable supply chain. With a dedication to innovation, we connected urban and rural communities, fueling rural revitalization and shared prosperity, all while partnering to forge a sustainable future.

Key achievements are detailed below.

1.Responsible Governance

• Ranked in Gartner 2024 Top 25 Global Supply Chains - JD's first time in the ranking
• Awarded 2024 INFORMS Prize, top honor in operations research
• 100% employee anti-corruption pledge sign-off (incl. interns, consultants)
• 0 incidents of data security or privacy breaches
• 0 yuan in fines related to security breaches
• 135 security & privacy training sessions, 100% employee coverage
• 100% employee online compliance training coverage
• 0 corruption lawsuits against JD.com
• Assisted authorities in intercepting or recovering over RMB 53.4 M in fraudulent funds
• Ranked 8th in China's AI patent applications
• Over 3,800 patent applications
• 11,512 patents granted globally

2. Green Future

• Beijing HQ Campus 1 completed smart lighting upgrade, saving 650,000 kWh
• JINGDONG Property self-built solar power exceeded 38M kWh, reducing 30,000 tons of CO2
• Beijing HQ Campus 4 began green energy purchase, 1.69M kWh in Nov-Dec
• 6 Huaguan Supermarket stores piloted green energy, 4.97M kWh purchased
• Multiple cities adopted new-energy vehicles, with over 10,000 in use for logistics
• Beijing shuttle buses switched to zero-fuel; added 43 electric and 14 gas vehicles
• Nationwide green appliance subsidy recycled over 20M old units
• Direct-from-factory model cut secondary packaging by over 1B units
• 960,000 reusable insulation boxes used over 85.45M times, cut 72,520 tons of CO2
• Instant delivery for Apple in China earned ISO14068 carbon-neutral certification
• As of the end of the reporting period, JINGDONG Logistics has 5 three-star and 5 two-star Green Warehouse certifications
• The Green Stream Initiative generated 100M carbon-reducing orders, max 6,390g per order

3. Better Life

• Past 3 years: Over 50,000 jobs offered to students, with over 300 job types
• Over 400,000 frontline employees
• 80% of employees from rural areas
• 4,522 employees with disabilities
• 100% employee training coverage
• Average of 41 hours of training per employee
• HR spending (incl. in-house & external) RMB116.1 billion yuan
• Since 2010, Employee Assistance Fund has invested over RMB 157 million
• Over 6,500 employees enrolled in degree programs, with over 3,000 employees earning degrees
• Annual employee satisfaction: 4.58/5
• Full occupational health & safety training for all employees and contractors
• Trained 2,150 suppliers on sustainable supply chain management
• 0 product recalls due to health/safety issues for JD's private brands
• 3rd JD Agricultural Specialties Shopping Festival invested RMB 1.5 billion in subsidies & traffic
• Supported over 2,000 high-quality agricultural industry belts
• JD Foundation donated over RMB 68.97 million yuan
• The Starlight Transmission donation project benefited ~4,000 students

(vivian.yang@jd.com)