Vendor Service Outage Affecting Online Credit Card Payments

The City of Carrollton is aware of a technical outage affecting the vendor managing online credit and debit card payments for UCS customers, as well as Environmental Services and Developmental Services customers who use CityServe. The vendor is still unable to process credit or debit card payments, but the City is working diligently to transition to a provider that will be able to restore these services.

All payments made automatically through the bank, such as ACH autopay and Bill Pay features, are still working properly.

Other payment options for UCS customers include kiosks that accept checks, cash, credit cards, and money orders:

• A drive-through kiosk located in the parking lot between City Hall and Municipal Court is available 24/7
• A walk-up kiosk outside Municipal Court is available 24/7.
• A walk-up kiosk is available at the Hebron & Josey Library, located in the outer lobby during Library operating hours.
• Fidelity Express is available at select Carrollton businesses (fee: $1.50 per transaction). Find a nearby location at cityofcarrollton.com/UCS.